DMV Customer Service Generalist - Bedford 01546

Virginia Information Technologies Agency

4d•$41,000 - $43,000•Onsite

About The Position

Join the Virginia DMV Team as a Customer Service Generalist – Bedford Customer Service Center Are you a service-driven professional looking to grow your career with an organization that values trust, respect, and teamwork? The Virginia Department of Motor Vehicles (DMV) seeks a Customer Service Generalist for our Bedford Customer Service Center. This is your opportunity to make a meaningful impact by helping Virginians access essential services daily. What You’ll Do: As a Customer Service Generalist, you'll serve as the face of the DMV, delivering top-notch service to a diverse customer base. Your daily responsibilities will include: Communicating DMV policies, procedures, and regulations effectively Issuing identification cards and processing customer applications Administering vision screenings, knowledge exams, and in-car road tests Handling a variety of vehicle registration, titling, and tax/fee collection services Managing cash and credit card transactions with accuracy and professionalism Why Join Us? We provide a supportive, training-focused environment to help you succeed. In addition to professional development and career growth opportunities, we offer: Competitive salary Excellent health and retirement benefits Twelve paid holidays per year Paid annual, sick, and family/personal leave Deferred compensation plans About the Virginia DMV: Headquartered in Richmond, the Virginia DMV serves more than 6.2 million licensed drivers and ID holders and manages over 8.4 million registered vehicles. We partner with businesses, local governments, and nonprofit organizations to support transportation services across the Commonwealth. Our core values—Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT)—guide everything we do.

Requirements

Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
Proven ability to deliver exceptional customer service and resolve inquiries promptly.
Attention to detail for accurate processing and verification of transactions.
Problem-solving skills for resolving customer issues in fast-paced environments.
Proficiency in using Microsoft Office applications (e.g., Word, Excel) and computer literacy.
Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.

Nice To Haves

Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
Understanding of public sector operations, including government processes, regulations, and customer service protocols.
Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
Demonstrated administrative experience, including document processing, data entry, and record maintenance.
Instructor Certification: Must be at least 21 years of age and maintain an instructor certification for administering road tests.

Responsibilities

Communicating DMV policies, procedures, and regulations effectively
Issuing identification cards and processing customer applications
Administering vision screenings, knowledge exams, and in-car road tests
Handling a variety of vehicle registration, titling, and tax/fee collection services
Managing cash and credit card transactions with accuracy and professionalism