DMV Customer Service Generalist - 02449 Stafford Customer Service Center
About The Position
Virginia’s Department of Motor Vehicles (DMV) is looking for service-oriented professionals to work as a Customer Service Generalist in our Stafford Customer Service Center. If you possess strong customer service and cash/credit card handling experience, problem-solving skills, a willingness to learn, and want a career with growth opportunities, we would like to talk with you. Job Duties Include: Communicating policies, procedures, and regulations Issuing IDs Processing applications Administering vision, driver, and in-car road tests Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services Training will be provided to ensure your success. In addition, we offer a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, paid annual, sick, and family/personal leave, and deferred compensation. The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!
Requirements
- Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
- Proven ability to provide excellent customer service and resolve inquiries efficiently.
- Attention to detail for accurate processing and verification of transactions.
- Problem-solving skills for resolving customer issues in fast-paced environments.
- Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
- Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
- Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
- Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
- Driver’s License: Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
- Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.
Nice To Haves
- Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
- Understanding of public sector operations, including government processes, regulations, and customer service protocols.
- Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
- Demonstrated administrative experience such as document processing, data entry, and maintaining records.
Responsibilities
- Communicating policies, procedures, and regulations
- Issuing IDs
- Processing applications
- Administering vision, driver, and in-car road tests
- Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services
Benefits
- competitive salary
- excellent health and retirement benefits
- twelve paid holidays per year
- paid annual, sick, and family/personal leave
- deferred compensation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
