DMC Slot Technician (Full-Time) Swing Shift

Dakota Magic Casino•Brightwood Township, ND

2d•Onsite

About The Position

The Slot Technician tests function of electronic assemblies, components, and parts according to established procedures. Responsible for the preventive maintenance, repairs and maintenance, and troubleshooting of all slot machines. Additionally, Slot Technicians are responsible for providing service to our guests including, but not limited to, payouts, answering questions, and handling minor disputes.

Requirements

At least 18 years of age
High school diploma or GED required
Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency)
Strong organizational skills
Strong written communication skills
Strong verbal communication skills
Customer service, interpersonal and teamwork skills necessary to maintain quality service delivery
Accurate and detail-oriented
Strong problem-solving skills
Basic math skills (ability to demonstrate proficiency)
Ability to maintain high confidentiality
Ability to independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to manage extensive amounts of paperwork
Ability to operate most office equipment (computer, fax, copier, e)
Ability to independently lift up to 50 pounds routinely

Nice To Haves

2 years previous slot technician experience or electronic technology background Or certificate of completion from a Slot Technical program

Responsibilities

Repairs malfunctioning slot machines and equipment
Operates electronic test equipment as required to facilitate repair
Uses small tools to effect installation and repair of slot machines and other equipment
Assists Slot Supervisor in all jackpots or hand pays.
Changes Paper in Slot Machines
Familiarizes themselves with Promotions, Events featured at the casino, Slot Machine pay lines and features.
Responsible for gaming keys issued to them during their assigned shift.
Assists Beverage department when needed
Observe guests to identify regulars and learn names
Encourage players to join our Rewards Club.
Learn Rewards Club’s rules and policies.
Assists guests on how to use Rewards Cards.
Prepares records and reports describing types of repair work and preventative maintenance performed.
Replaces defective components or repairs defective wiring testing.
Cleans slot areas as required.
Adheres to all regulatory, departmental and casino policies and procedures and the casino MICS.
Must adhere to the safety rules and regulations of the Dakota Magic Casino and of the Slot Operations department