Divisional Quality Supervisor – Specimen Services - RST DLMP and MCS ONLY

Mayo Clinic•Rochester, MN

4h•Onsite

About The Position

This position oversees specimen-services quality practices to ensure specimens are collected, labeled, transported, stored, and processed correctly prior to testing. The role leads pre-analytical quality assurance, compliance readiness, KPI monitoring, and continuous improvement to reduce errors and protect result integrity.

Requirements

Expert knowledge of specimen collection, labeling, transport, and storage
Understanding of pre-analytical variables (e.g., hemolysis, contamination, timing)
Quality leadership: QA/QC, root-cause analysis, CAPA, trend analysis, and strong documentation (SOPs, incident reports)
Regulatory/accreditation readiness and compliance knowledge (CLIA; CAP; New York State; The Joint Commission)
Familiarity with testing across Mayo Laboratories

Nice To Haves

Continuous improvement mindset (Lean/Six Sigma familiarity preferred)
Strong organizational/multitasking skills

Responsibilities

Oversees specimen-services quality practices to ensure specimens are collected, labeled, transported, stored, and processed correctly prior to testing
Leads pre-analytical quality assurance, compliance readiness, KPI monitoring, and continuous improvement to reduce errors and protect result integrity
Monitor and improve key performance indicators (e.g., turnaround time, specimen rejection rates)
Implement workflow optimization and error-reduction strategies
Cross-functional collaboration with senior leadership and peer supervisors
People leadership including scheduling, coaching, conflict resolution, and performance management while reinforcing SOP adherence