Division President

Sentry Management•Sarasota, FL

24d•$90,000

About The Position

Sentry Management is an industry leader in full-service community association management. Our purpose is to nurture communities we are all proud to call home by putting our communities first, enhancing property values by supporting the board s endeavors and improving the lifestyles of residents. Our community managers and support personnel are best-in-class, and we ve been recognized as a National Top Workplace by USA Today for our engaged, people-centric workplace culture and employee engagement. We have an immediate opening for a Division President (DP) for our Sarasota, FL market. The Division President directs and reviews the actions of the division employees to ensure that the division is meeting their client service level commitments and overall financial goals. The DP manages the communication and facilitates intradepartmental cooperation with the Home Office departments, as required to service the needs of the division and the clients. Pay starts at $90,000 and is commensurate with experience and qualifications LEADERSHIP RESPONSIBILITIES Provides leadership and assistance to the division employees, including technical direction and work-related advice, with an emphasis on customer service, client retention, and growth Meets with employees individually, and on a regular basis, to disseminate information and follow-up on outstanding issues Implement and maintain personnel policies in accordance with corporate manual and guidelines Recruit, select, train and manage the performance of division employees Support division with initiatives and general operations Gain and maintain a complete understanding of all resources available from Sentry DIVISIONAL OVERSIGHT Set the strategic direction of the division and monitor progress and growth Responsible for the achievement of annual sales and contribution goals as well as achieving the established ratio level of income to expenses Help to analyze the local market and competition to identify external threats and opportunities and adapt to strategies for changing conditions Strategize with SVPs and Sales personnel on large client proposals Maintain an understanding of Sentry s contractual obligations to its clients Review monthly summary reports to identify and improve upon trends Ensure that accounting and administration staff are following policies and procedures Assist with clients requests as needed BOARD ISSUES & RESOLUTION/ CLIENT RELATIONS & RETENTION Adhere to our Language of Service with all interactions Review issues and look for solutions to obstacles or gaps in service Respond promptly to employee or client needs and step in to assist with difficult situations Solicit employee and customer feedback to improve service Closely monitor client transitions and provide support

Requirements

Have at least 2 years of previous leadership experience
Have at least 2 years of previous Community Management Experience
Be professional, organized and self-motivated
Possess strong written and verbal communication skills
Hold a valid license to operate a motor vehicle with a clean driving record
Have a proficiency with Microsoft Office and general computer skills

Nice To Haves

Preferred CAM license and experience (licensed in states that require)

Responsibilities

Provides leadership and assistance to the division employees, including technical direction and work-related advice, with an emphasis on customer service, client retention, and growth
Meets with employees individually, and on a regular basis, to disseminate information and follow-up on outstanding issues
Implement and maintain personnel policies in accordance with corporate manual and guidelines
Recruit, select, train and manage the performance of division employees
Support division with initiatives and general operations
Gain and maintain a complete understanding of all resources available from Sentry
Set the strategic direction of the division and monitor progress and growth
Responsible for the achievement of annual sales and contribution goals as well as achieving the established ratio level of income to expenses
Help to analyze the local market and competition to identify external threats and opportunities and adapt to strategies for changing conditions
Strategize with SVPs and Sales personnel on large client proposals
Maintain an understanding of Sentry s contractual obligations to its clients
Review monthly summary reports to identify and improve upon trends
Ensure that accounting and administration staff are following policies and procedures
Assist with clients requests as needed
Adhere to our Language of Service with all interactions
Review issues and look for solutions to obstacles or gaps in service
Respond promptly to employee or client needs and step in to assist with difficult situations
Solicit employee and customer feedback to improve service
Closely monitor client transitions and provide support