Division Manager, Business Office-Remote

Lifepoint Health • Louisville, KY

2d • Remote

About The Position

At Lifepoint Health, we are committed to empowering and supporting a diverse and
determined workforce who can drive quality, scalability, and significant impact
across our hospitals and communities. As a member of the Health Support Center
(HSC) team, you’ll support those that are in our facilities who are interfacing
and providing care to our patients and community members to positively impact
our mission of making communities healthier ®.

The Division Manager, Business Office monitors business office performance
across facilities and provides coaching when operational standards are not met.
This position assists the Director of Revenue Cycle in daily communication with
facilities, addressing questions related to patient accounts and business
processes, and partners with the Central Business Office to ensure the accuracy
of data required for billing and collections. The Division Manager communicates
process updates, implements policy and procedure revisions, identifies
opportunities for improvement, and serves as a liaison between facility Business
Offices, the Central Business Office, and the Director of Revenue Cycle. The
Division Manager is responsible for overseeing the setup, onboarding, and
training of business office staff for all new hospital openings. This role
ensures that team members across facilities are fully trained in policies,
procedures, and daily business office operational expectations.

Requirements

• Applicants should have a Bachelor’s degree in Business Administration, Healthcare Administration, or related field from an accredited school required with 5 years of business office experience required.
• Knowledge of behavioral health care.
• Strong organizational skills.
• Ability to work collaboratively with a diverse team of healthcare professionals

Nice To Haves

• Three years of business office experience at a psychiatric facility preferred.
• Multi-facility/Regional oversight of behavioral healthcare facilities preferred

Responsibilities

• Leads onboarding, training, and competency validation for business office staff across all facilities.
• Oversees full business office setup for new hospitals, including systems access, file structure, forms, and payment processing tools.
• Ensures accurate and consistent capture, posting, and reconciliation of all financial activity across assigned facilities.
• Provides coaching and performance improvement support to underperforming business offices, including onsite intervention when needed.
• Collaborates with assessment and utilization review teams to ensure timely and accurate completion of pre‑certifications, re‑certifications, and appeals.
• Monitors facility performance in upfront and cash collections and trains staff to enhance patient financial communication and collection outcomes.
• Supports the Director of Revenue Cycle with daily facility communications and guidance on patient account and business process issues.
• Partners with the Central Business Office to ensure accuracy and integrity of billing, collections, and revenue cycle data.
• Communicates process updates, policy changes, and procedural enhancements to all business Offices and ensures compliance.
• Identifies opportunities to streamline workflows and improve operational efficiency within functions.
• Travels to facilities to train newly hired staff and provide temporary coverage for business office roles when necessary.
• Serves as a liaison between facility business offices, the Central Business Office, and the Director of Revenue Cycle to support coordinated operations and problem resolution.
• Always exhibit the company’s core values of champion patient care, do the right thing, embrace individuality, act with kindness, and making a difference together.
• Other duties as assigned.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager