District Service Manager - Power Products West

JCB North America•Minneapolis, NV

7d•Remote

About The Position

This role is an opportunity to lead the delivery of JCB’s customer support strategy for our Power Generation Products, delighting our customers by developing a strong and capable dealer support network and directly supporting customers with training, parts and service repairs. Reporting to the Parts & Service General Manager. This role is based remotely with regular travel to customers, dealers and suppliers (70%) across the West region (TX, CA, CO, WA, UT, OR, AZ, NV, MN, OK, NM, MO).

Requirements

5 + years technical experience with power generation equipment required.
Detailed understanding of the equipment rental industry and dealership business model required.
7 + years of technical service/training experience within a related industry is preferred.
Must be able to travel extensively (70%).
Must pass any drug screens, background checks and any pre-employments tests as applicable.
Proficient in Microsoft Office software
Comfortable in an in-person office environment
Must be customer service oriented, flexible, and have a high energy level
Must have excellent follow-through skills
Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings
Must be open to domestic and international travel
Desire and proven ability to learn and grow

Nice To Haves

Technical competence is a plus

Responsibilities

Develop industry leading technical product training content for JCB’s powertrain and generator product range.
Deliver technical training to dealers and customers on JCB’s powertrain and generator product range.
Support dealers and customers with technical diagnostics, maintenance and repair plans.
Develop dealer support to levels that meet or exceed JCB Dealer established metrics.
Ensure dealer and customer queries and complaints are handled promptly and efficiently.
Ensure all weekly and monthly field reports are properly and timely completed and distributed.
Ensure dealers are able to offer adequate product support for new product introductions.
Ensure dealers are updated on all product changes and developments and FSl's completed.
Identify, evaluate, and propose new dealers in conjunction with commercial counterpart.
Conduct formal quarterly Dealer business plan reviews in conjunction with commercial counterparts.
Assist dealers with warranty policy training, implementation, and administration.
Assist dealers with parts sales and marketing.
Ensure dealer personnel are trained and functional with JCB product support systems and tools.
Develop new dealers and positioning for future growth opportunities.