District Manager

Planet Fitness - Baseline Fitness•White Bear Lake, MN

3d•$60,000 - $65,000

About The Position

Responsible for managing everything within the four walls for all Planet Fitness locations in a defined Planet Fitness District. District Managers will have between 3-8 PF locations per district including 3-8 Club Manager direct reports.

Requirements

Communication: arguably the most important job responsibility of the District Manager. Club Managers rely on the District Manager to keep them informed on day to day operation updates. Furthermore, the Regional Manager relies on the District Manager as their insight into the club operations.
Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Nice To Haves

One year experience as a Club Manager or equal experience
Willingness to travel
Managed at least 2 club locations

Responsibilities

Maintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district.
Operational consistency amongst all clubs within the region including but not limited to:
Outstanding Member Experience
Planet Fitness and PF Baseline Fitness brand standards
Club Cleanliness
Member and HR Policy Implementation
Payroll
Front Desk Management
Facility maintenance and repair
Vendor and Inventory
Responsible for the hiring, coaching, development, reviews, and potential disciplinary actions of Club Managers within District.
Develop and train staff to build bench for future Club Manager positions.
Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets.
Effectively manage communication with all operations personnel within district including consistent communication with Club Managers.
District PE at PF Coordination and management (assist in hiring, training, and weekly planning). Track classes on weekly basis and maintain monthly PE at PF Trainer Calls.
Responsible for ensuring 100% operations of all locations in a district which may require filling in as Club Manager in a situation where a club has no manager or assistant manager.
Handle all incoming email complaints and mystery shops from district locations.