District Manager

Land Of Lincoln Goodwill Industries • Springfield, IL

5d

About The Position

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work. Our Vision: Elevate people through the power of work and continue to be a leader in environmental sustainability. Our Values: SERVE: S tewardship | E ngagement | R espect | V isibility | E levation Job Title : District Manager Department : Donated Goods Retail Reports To : Senior Director of Retail Operations Classification : Exempt EEO-1 Category: First/mid-level officials and managers Safety Sensitive: Yes Authorized Driver: Yes Supervises : Store Managers Job Summary Provides strategic direction and oversees operations of multiple retail stores in a designated region. Leads General Managers in the region with the goal of improving operations, productivity, sales, and financial performance. Oversees talent management and communication, enforces policies and procedures, ensures the highest level of customer service, and maximizes the workforce to achieve optimum results.

Requirements

• Requires high school diploma or equivalent.
• Requires five years of retail experience
• Requires a minimum of three years management position.
• Requires strong mathematical and analytical skills.
• Requires an understanding of profit and loss statement, sales and cost management, ability to control expenses, including payroll, and ability to achieve targeted revenue goals.
• Requires CPR/First Aid certification or ability to obtain certification within six months of employment.
• Requires ability to effectively supervise, train, motivate, evaluate, coach and administer discipline.
• Maintains confidentiality of information related to LLGI operations, financial matters and personnel matters.
• Requires a valid driver’s license, safe driving record and proof of insurance.
• Requires ability to work a flexible schedule to comply with the needs of the stores.
• Interacts with people in a manner which enhances their dignity, privacy and confidentiality.
• Requires ability to communicate effectively through verbal and written messages.
• Builds trust by interacting with others in a way that gives them confidence.
• Requires proficiency with the Google business platform and/or Microsoft Office products including Word, PowerPoint, Outlook and Excel; and the ability to utilize other software such as payroll and point of sale
• Works independently while fostering a strong team atmosphere.
• Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization.
• Requires a high level of professionalism, integrity, business conduct and ethical behavior.
• Understands and follows LLGI policies and procedures.
• Requires ability to be consistently at work and on time on scheduled work days.
• Embraces the mission, vision and values of LLGI.

Nice To Haves

• A minimum of one year in a multi unit environment is preferred

Responsibilities

• Directs and drives business growth activities through the development and implementation of initiatives.
• Actively recruits, hires, trains, administers discipline, manages and conducts performance evaluations of general managers; champions the development of management staff to ensure effective job performance.
• Analyzes financial statements, sales reports and other performance data to measure productivity and identify areas in need of cost reduction or improvement in operations.
• Monitors store profitability, maintains costs including payroll budget, and evaluates and analyzes goals, expenses, employee performance, production, store appearance and sales to achieve maximum revenue.
• In collaboration with Retail Leadership, establishes goals and objectives, administers company policies and procedures and ensures compliance with safety and loss prevention procedures.
• Provides guidance and direction to General Managers including setting performance standards, and monitoring performance to ensure that company goals for customer service, sales, expense, payroll, inventory shrinkage and profit are achieved or exceeded.
• Collaborates with Retail Leadership to create the overall vision for each store, establishes benchmarks for the management teams, establishes effective merchandise placement and displays, and implements policies and procedures that will aid those teams achieve their goals.
• Works with Retail Leadership to plan and coordinate new store openings and store relocations.
• Provides oversight and ensures compliance with the safekeeping of company funds and property, personnel practices, security and recordkeeping procedures.
• Determines the cause of store-specific problems, and implements processes to resolve problems that interrupt the store’s service, efficiency or productivity.
• Communicates effectively and in a timely manner with Retail Leadership to facilitate execution of plans and procedures.
• Encourages an environment of ideation, acts as a catalyst for change and executes change initiatives.
• Fills in for store management as needed and serves as a Store Manager during a transition for stores without a SM.
• Communicates the organization’s mission, vision, values and promotes diversity.
• Demonstrates leadership and positive role modeling for staff.
• Champions safety and loss prevention programs and partner with LP to handle loss control concerns.
• Maintains quality control for the department.
• Contributes to team success by involving others in work processes, decisions and actions.
• Ensures that the customer’s perspective is a driving force behind customer satisfaction.
• Seeks to understand the customer’s circumstances, problems, expectations and needs.
• Identifies customer service issues and creates solutions.
• Builds customer awareness around our mission.
• Identifies opportunities and generates ideas to improve sales floor objectives.
• Initiates action to maintain daily sales targets.
• Partners with Retail players to identify, assess, create and implement process improvement.
• Embraces the mission, vision and values of LLGI.
• Initiates action to accomplish objectives and is proactive.
• Seeks to understand individual differences and values to build workplace relationships.
• Learns and applies new job-related information in a timely manner.
• Performs other duties as required or assigned.

Benefits

• At Land of Lincoln Goodwill, we offer a variety of benefits to our employees. For more information on what LLGI offers, please click on this link: http://llgi.org/careers/ .

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED