District Manager

Lucky Lincoln Gaming LLC•Highland, IL

1d•Onsite

About The Position

Lucky Lincoln Gaming isn’t your typical route gaming operator. We’re scaling fast across Illinois, and the field is where our growth is won or lost. The District Manager is a front-line owner of partner success, revenue retention, and in-location execution across a high-impact portfolio of gaming locations. This is not a support role. It’s a field leadership seat with real responsibility, visibility, and upside. In addition to a base salary and benefits package, this position is also eligible to participate in our incentive program with uncapped commission potential. The Role You’ll own a portfolio of 20–30 gaming locations representing approximately $6MM in annual revenue. You’ll be the first call for location owners, responsible for partner satisfaction, account retention, and helping stores grow. You’ll bring our brand to life inside each location, execute marketing and promotional programs, support new sales, and ensure every site performs to standard. This role sits at the intersection of marketing, account management, sales, and field operations. You’ll be out in the field, responding to issues, supporting service needs, building trust, and driving results.

Requirements

2–4 years in field marketing, account management, sales, or customer-facing roles
Comfortable owning a book of business with revenue accountability
Strong relationship builder and hands-on problem solver who becomes a trusted partner to location owners
Data-aware and comfortable using dashboards and CRM tools
Familiar with Illinois gaming environments or eager to learn quickly
Energized by field work and frequent local travel

Responsibilities

Own relationships with 20–30 assigned locations and serve as the primary point of contact for location owner
Drive account retention, contract extensions, and support new sales by strengthening partner relationships and identifying growth opportunities
Support location owner store growth through promotions, layout recommendations, and player engagement strategies
Execute in-location marketing for installs, grand openings, promotions, and ongoing player engagement
Act as first responder for service-related issues, including machine performance concerns, escalations, and urgent location needs
Perform minor service repairs and basic troubleshooting on machines when needed to protect uptime and player experience
Coordinate with Operations and Service teams to resolve complex or escalated machine issues quickly
Identify NTI and performance opportunities using dashboards, reports, and field observation