District Manager

Goodwill Southern Los Angeles County•Long Beach, CA

14d

About The Position

Under general supervision of the Retail Sales Director this position provides leadership and direction to ensure the efficient operation of assigned Goodwill Serving the People of southern Los Angeles County (Goodwill SOLAC) retail stores through donor and customer relations, processing donated goods and quality control to maximize profitability. Responsible for planning, organizing, and directing the development and administration of assigned stores. Exemplary Duties / Responsibilities: Provide leadership, training, and support to Store Managers and Assistant Store Mangers in all areas of retail sales management including, but not limited to, customer service, personnel supervision, store layout & product merchandising, sales promotion, store cleanliness, production, donations and shrinkage. Responsible for the day–to-day retail operations and sales performance; ensure continuity of retail operations at all levels; ensures retail budgets are met. Directs Store Management to help accomplish budgeted revenue and expense goals, management of retail operations, and other assigned projects. Responsible for assisting with the creation of retail operation budgets in conjunction with the Regional Store Director. Has working knowledge of the Point-of-Sale System. Ensures effective use of performance metrics to implement continuous process improvement efforts and hold management accountable for performance outcomes. Responsible for layout and design of new stores and develops and executes store openings with regard to set up, fixtures, and personnel requirements in conjunction with the Retail tore Director. Monitors monthly operating expenses and, recommends timely corrective action to the Retail Store Director to ensure cost-effective retail operations. Contributes to department effectiveness by identifying short-term and long term issues and goals recommending options and courses of action. Ensures that all store personnel are informed of and adhere to policies and procedures. Assist in the creation of policies, practices, and procedures for staff to ensure consistency and adherence to department goals. Maintains confidentiality of all privileged information. Perform other duties as assigned.

Requirements

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
Bachelor’s degree in business management, finance, or marketing or 3+ years of successful single or multi-unit leadership experience.
Three (3) years professional experience in leadership including retail stores in the position of store manager.
Minimum three (3) years’ experience and working knowledge of donated goods, discount retail, and/or consignment operations is a plus.
Knowledge of the principles and practices of sales management, including merchandising, customer relations, employee recruitment, evaluation, training, and production processes.
Demonstrated knowledge in effective communication, inventory control and point of sale systems, product pricing and modern retail design system/lay-out.
Lead by example to inspire, motivate, mentor, and educate the team while collectively building the Goodwill retail service culture and brand.
Demonstrated skill in planning, coordinating, and directing a complex operation; in communicating clearly and concisely with management.
Skilled in presenting ideas effectively, orally and in writing, and in dealing constructively with conflict and developing consensus leadership competencies in building a high value organization.
Confidentiality – Understands and adheres to high-level confidentiality in all work-related information discussions and information sharing in all board meetings and by the senior leadership team.
Ethics and Values – Adheres to Goodwill core values and beliefs during times of strength and opportunities and acts in line with those values.
Problem-Solving – Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics, people, and situations
Task Management –Communicates changes and progress; completes projects on time and budget.
Technical Skills – Pursues training and development opportunities; strives to build knowledge and skills continuously; shares expertise with others
Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness; puts team success above own interests; supports everyone’s efforts to succeed.
The District Manager must possess a valid California motor vehicle operator’s license and be willing to use their personal vehicle in the course of employment.

Nice To Haves

Possess training in merchandising, loss prevention, sales accounting and donated goods retail.
Strong project management and problem-solving skills.
Demonstrated ability to manage multiple projects from creation to implementation while concurrently overseeing projects managed by individual team members.

Responsibilities

Provide leadership, training, and support to Store Managers and Assistant Store Mangers in all areas of retail sales management including, but not limited to, customer service, personnel supervision, store layout & product merchandising, sales promotion, store cleanliness, production, donations and shrinkage.
Responsible for the day–to-day retail operations and sales performance; ensure continuity of retail operations at all levels; ensures retail budgets are met.
Directs Store Management to help accomplish budgeted revenue and expense goals, management of retail operations, and other assigned projects.
Responsible for assisting with the creation of retail operation budgets in conjunction with the Regional Store Director.
Has working knowledge of the Point-of-Sale System. Ensures effective use of performance metrics to implement continuous process improvement efforts and hold management accountable for performance outcomes.
Responsible for layout and design of new stores and develops and executes store openings with regard to set up, fixtures, and personnel requirements in conjunction with the Retail tore Director.
Monitors monthly operating expenses and, recommends timely corrective action to the Retail Store Director to ensure cost-effective retail operations.
Contributes to department effectiveness by identifying short-term and long term issues and goals recommending options and courses of action.
Ensures that all store personnel are informed of and adhere to policies and procedures.
Assist in the creation of policies, practices, and procedures for staff to ensure consistency and adherence to department goals.
Maintains confidentiality of all privileged information.
Perform other duties as assigned.