District Manager

Public Storage • Monterey Park, CA

8h • $112,000 - $128,000

About The Position

As a District Manager, you’re passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we’re looking for! We are Public Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry!

Requirements

• Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
• Passion for sales and customer service excellence
• Weekend availability by telephone
• 5 work Saturday’s per year required during peak season

Nice To Haves

• Bachelor's Degree preferred

Responsibilities

• Lead, Manage and Develop People
• Brand Ambassador
• Operational Excellence
• Recruit, motivate and retain a dedicated team of customer facing customer front line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies
• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.
• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner
• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues and team-members
• Managing physical assets, conducting property audits, vendor management, and overseeing delinquent tenant processes, including auctions.
• Managing, coaching, training, and mentoring employee’s to ensure performance meets business needs across a district made up of an average of 14 properties.
• Utilizing their personal vehicles to visit multiple properties within the district.
• Delivering outstanding customer service by promptly resolving escalated customer issues, addressing unit break-ins and handling other concerns in a professional manner.
• Driving business growth by leveraging analytics, technological advances, and customer feedback (both direct and via social media) to capitalize on opportunities within the district.
• Accessing customer accounts, which may include confidential and sensitive personal information, to resolve escalating issues, respond to break-ins and address delinquent accounts.
• Subject to staffing availability, District Managers may be required to work at properties and perform some or all of the responsibilities typically assigned to a Property Manager, as outlined below:
• Property Managers may be required to drive to multiple properties and perform bank cash deposits.
• Property managers are expected to work alone; be responsible for opening and closing facilities; assist reservation and walk-in customers in renting storage spaces, including resolving issues and completing lease agreements; be responsible for company assets/property; and access customer accounts, including confidential and sensitive personal information, when responding to break-ins and delinquent accounts.
• Property Managers will accept, enter, and accurately document all customer payments, ensuring that cash handling and deposits are conducted in accordance with company policy.
• Property Managers will make scheduled delinquent calls, access customer personal information, execute lien sales, and administer transactions with Auction Vendors, including providing access to purchased space.

Benefits

• $128,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
• Second year bonus potential increase to $20,000 performance-based bonus
• Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans – we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Manager