District Manager

Blarney Castle Oil Co-posted 7 days ago
Full-time • Manager
Alpena, MI
1,001-5,000 employees
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Who is Blarney Castle Oil Co.? We’re the heart of retail C-Store operations in Michigan! We’re family-owned and have grown up in Michigan since our founding in 1933. Today we’re delighted to have over 1,800 smart, experienced and fun team members across the state, all with one purpose in mind – building great customer experiences one person at a time. JOB PURPOSE: This position is responsible for ensuring effective management and profitability of stores in the assigned district. The District Manager will be responsible for directing and overseeing all area store personnel to achieve District and BCOC performance objectives. The District Manager directly supervises individual Store Managers and requires a continuous visible presence within their assigned stores. This position oversees 11 locations located as far North as Alpena, Michigan and as far South as Oscoda, Michigan.

  • Establish financial goals for each store (volume, margin, inventory cost and turns, labor costs, etc.).
  • Monitor operating reports to ensure targets are met. Coach Store Managers to achieve financial goals.
  • Present operating results to the leadership team.
  • Conduct regular audits of each store.
  • Work with Store Managers to improve operations.
  • Ensure appearance, safety and customer satisfaction standards are maintained
  • Mentor Store Managers. Monitor manager and employee performance in each store. Ensure training is completed.
  • Provide positive and corrective feedback to store managers and employees. Participate in the employee selection process.
  • Work with Store Managers and Human Resources to manage performance issues as needed.
  • Identify new business opportunities in the assigned region.
  • Work with leadership team to evaluate new products, services or locations by preparing and presenting analyses and recommendations.
  • Ensure the company’s ability to sustain its business by monitoring compliance in each store: cash handling, sales of tobacco products, alcoholic beverages, prepared foods, fuel and lubricants.
  • Immediately address any compliance issues identified in audits and work with Store Managers to maintain and/or improve their compliance activities.
  • Maximize store sales by directing and assisting Store Managers and ensuring customer service and appearance standards are maintained, merchandising programs are properly implemented and build to levels are enforced.
  • Manage controllable costs through analysis and initiating corrective action.
  • Costs include inventory and cash variances, overtime, turnover, and ensuring labor budgets are followed.
  • Take preventive and corrective actions to prevent losses caused by employee, customer, or vendor theft and accounting errors.
  • Complete daily, weekly, and monthly reports as required. Analyze report details to identify trends or opportunities and take corrective action.
  • Oversee adherence and compliance to all Food Service Program Procedures, processes, and standards, ensuring the successful daily operational and sanitation requirements of the program at each location.
  • Train, encourage, and motivate Store Management and staff to drive sales plans, incentive programs, and product promotions. Implement and enforce marketing plans and ensure the availability of promotional items.
  • Develop partnerships and effectively communicate with vendors to ensure compliance and expectations are met.
  • Enforce adherence and compliance to policies and procedures, government regulations, food safety guidelines, restricted products sales policies and store presentation standards.
  • Provide leadership and direction to Store Managers, including assistance in recruiting, selection, onboarding and orientation processes. Assist with employee development and training programs.
  • Maintain a safe and secure work environment through enforcement of safety and security practices, communication, correction and training.
  • Effectively communicate with Human Resources to ensure that employee disciplinary action is fair and equitable, consistently administered, and all necessary progressive documentation is completed prior to termination.
  • Complete status change forms for compensation changes, promotions, demotions and transfers. All forms/reports must be completed and turned into Human Resources within the same week as the effective date.
  • Maintain a professional and supportive demeanor when dealing with subordinates and supervisors. Conduct should always reflect the Company’s image standards.
  • Develop and maintain a culture of trust that is conducive to communication/feedback from Store Managers, their staff and customers, always.
  • Conduct Management performance evaluations and ensure employee reviews are conducted timely and as required.
  • Focus on the retention of quality employees by identifying talent and providing opportunities for growth and development. Employee development must be a priority.
  • Review and follow up with all customer complaints within 24 hours and ensure they are handled appropriately and promptly. Personally, contact customers when appropriate.
  • Conduct regular store inspections, audits and surveys to ensure safety, security and compliance with company policy and procedures.
  • Maintain a high awareness of competitor pricing, marketing or other activities that could have an impact on our business.
  • Bachelor’s degree in a relevant discipline is required. Candidates with progress toward a relevant bachelor’s degree combined with progressively responsible management experience may be given consideration.
  • Five years of progressively responsible management experience in a retail environment is necessary.
  • Strong leadership skills and well developed written and verbal communication skills are required.
  • Excellent analytical skills are necessary.
  • Familiarity with compliance standards in the industry is required. (Sale of alcohol, tobacco, fuel, environmental compliance).
  • Computer literacy and store operational and financial data systems are necessary.
  • Good presentation skills.
  • The ability to interpret a wide variety of operating, financial and Human Resources reports to identify store issues and opportunities for improvement is required.
  • Well-developed skills in managing a large workforce are necessary.
  • The ability to travel between store locations is essential. Must maintain a current, valid, unrestricted driver’s license with an insurable driving record.
  • Certification as a Class C Operator of Underground Storage Tanks needs to be obtained.
  • Provide passionate leadership
  • Lead others by communicating a clear vision, observing and recognizing talent, ongoing training and development, and positive recognition.
  • Must be able to perform multiple tasks in a fast paced and detail-oriented environment.
  • High energy with a high level of commitment to excellence.
  • Provide exceptional customer service, ensuring that our company culture of superior, super, service is being upheld throughout the business.
  • Must be sales oriented, driven, and above all customer focused.
  • Excellent written and verbal communication skills. Capable of sharing or listening to ideas with others.
  • Able to handle/manage stressful situations – respond effectively and professionally in times of conflict and apply crisis management when necessary.
  • Must be flexible and able to accept criticism. Remain open to change and embrace opportunities to resolve issues and capitalize on opportunities.
  • Must be capable of developing and sharing strategic vision. Consider customer, employee, and competitor trends in decision making. Activities, decisions and planning should always align with BCOC culture and image.
  • Must be self-directed and motivated. Manages time efficiently by identifying value added activities and eliminating non-value-added activities that take away from the ability to drive results and be productive.
  • Demonstrates a high level of character, honesty and integrity always. Models a professional image in language and behavior.
  • Ability to manage in a fast-paced environment.
  • Medical & Prescription plan coverages
  • FSA
  • HSA
  • Dental
  • Vision
  • Short & Long Term Disability
  • Life Insurances
  • 401(k) with company match
  • PTO
  • Tuition Assistance Programs
  • Employee Assistance Programs
  • Identity Theft Protection
  • Home Heating Discounts
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