District Manager

FedEx Office•Austin, TX

About The Position

The District Manager is responsible for managing the overall operations and ensuring compliance of stores within the assigned district, including supervision of Store Managers and administration of store sales performance, profitability and customer experience objectives. District Manager, in specified geographies, may also have supervision of a Group Manager and the oversight of additional small-footprint units. This role reports directly to the Managing Director Operations.

Requirements

Bachelor’s Degree or equivalent experience
7+ years’ experience in a retail environment
3+ years’ experience supervising 5 or more management-level team members preferred
3+ years of experience leading in a multi-unit work environment preferred
Experience in revenue generation to include the ability to analyze income statements and take appropriate action
Excellent time management skills to include prioritization of tasks, communication, execution to meet established deadlines
Experience building and working with cross functional partners (HR, Recruiting, Security, Finance, Technology)
Excellent verbal and written communication skills
Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook and Excel
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Responsibilities

Achieve company objectives for district sales and profit performance; conduct store visits in accordance to company expectations and assist Store Managers with developing and monitoring budgets for each store within the district
Through regular store visits, conference calls and team meetings, provide leadership and direction for each manager in the district to ensure effective execution on performance, company initiatives and customer experience
Expected stay current on store business functions and expected to perform hands-on operations within the stores for the purpose of training, coaching and knowledge checks
Monitor, manage and direct supervision of store managers to include responsibility for selection, hiring, development and new hire orientation procedures; may also participate in the selection of store team members as advisor to store managers as needed
Maintain a high caliber and inclusive workforce, founded on a culture of safety, integrity and People-Service-Profits
Ensure Assistant Manager and Store Manager bench planning in order to achieve and maintain district operational requirements
Manage payroll, productivity and staffing in district against established performance standards and objectives
Ensure compliance with Standard Operating Procedures (SOP)
Ensure execution on all people related initiatives (ex., training, compensation approvals, climate survey follow up)
Ensure execution of performance management process for all managers in the district to include annual performance appraisals, rewards and recognition as well as disciplinary procedures, up to and including termination of employment
Participate in the Complaint Review process as immediate supervisor of assigned managers
Responsible for managing and upholding the store’s compliance related to the terms and conditions outlined in the store’s site specific lease term summary, to include a strict adherence to all host property-specific rules and regulations (where applicable)
Ensure the maintenance of fiscal reporting procedures within managed stores including: accounts receivable, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policies
Ensure execution on monthly expectations and standards, strategies and action items
Monitor installation and removal of equipment and machinery required for efficient production operations and for monitoring inventory levels of supplies and materials
Ensure Federal/State employment law, safety, AAP requirements are established within assigned District. In addition, may be required to perform quarterly safety inspections of each store
Ensure store managers within assigned District are consistently applying FedEx Office policies and procedures
Must be able to understand, inspect, coach and model existing and new operational processes, technology and behaviors
All other duties as needed or required