District Business Operations - Manager

Expeditors•Franklin, WI

About The Position

To lead and assist in the pursuit of efficiency, operational excellence, and world-class customer service. Manager Business Operations (District) Core Competencies Analytical: Has the ability to problem solve using quantitative and qualitative analysis to understand process issues. Can map out processes and clearly identify areas for improvement and efficiency opportunities. Comfortable analyzing large sets of complex data. Influential: Can promote lean thinking and is skilled in implementing change. Builds and maintains long term relationships with a district that results in positively influencing employee performance. Inspires others by challenging, encouraging, and guiding them through effective training and strong presentation skills. Is flexible and adapts to unexpected events. Pursuit of Excellence: Is strong willed and meets resistance as a challenge to overcome. Passionate about lean mindset and willing to continuously learn and evolve. Focused on improving customer service and employee experience.

Requirements

Expeditors Product and Service knowledge. More than 2 years of experience within operations preferred
Strong leadership skills
Self-management and project management skills
Proficient in process mapping, execution of root-cause analysis and using problem-solving techniques
Prior experience leading communication, public speaking, and training
Effective interpersonal skills, with ability to relate to employees at all levels
Strong PC and analytical skills, including experience with Microsoft Office. Power BI, SharePoint, and Visio
High School Degree or equivalent required
Passed background check
Must be 18 years of age or older
Good computer skills (Word, Excel, and familiarity with PowerPoint)
Must be legally authorized to work in the United States
Must not require future sponsorship for employment Visa
Must have the ability to work overtime in support of department needs
Fluent in English, both written and verbal
Ability to multi-task and prioritize throughout the workday while remaining focused and organized
Demonstrated ability to be pro-active in thought and action
Strong organization skills
Analytical with strong attention to detail
Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Ability to work independently and in a collaborative team environment
Willing to pitch in and help on last minute projects or assist team members
Excellent written, verbal, and interpersonal communication skills.
Comfortable with numbers and basic mathematical skills
Has a demonstrated strong work ethic, and reliability
Comfortable working in a professional business environment

Nice To Haves

Customer service experience (preferred)
Global logistics industry knowledge (preferred)
College/University or equivalent business qualifications (preferred)

Responsibilities

Drive Global Business Operations Strategies and Principles to enable world class performance
Consume, train, and monitor usage of new processes and technologies
Own the Quality Management System (QMS) in pursuit of efficiency, profitability, and consistency
Improve operational performance through analytics and observation
Provide employee development, training, and mentorship to form a quality and process fundamental mindset
Build and maintain strong, collaborative relations with the Global Network
Support local solutions that improve efficiency and enable visibility in alignment with global standards
Other tasks/duties as deemed appropriate by your management team.