Distribution Manager (Hybrid Role - New York)

Olaplex • New York, NY

5h • $90,000 - $100,000 • Hybrid

About The Position

The Manager of Distribution will be responsible for the operational and financial performance of OLAPLEX's global distribution centers. This role provides direct oversight of multiple 3PL partners, ensuring seamless execution of warehousing and fulfillment activities. Successful candidates will have a proven track record of service-level agreement management and deployment of operational strategies, business processes, and systems with multiple 3PLs. The role requires daily monitoring of global distribution operations, identification of opportunities for reducing costs, and service improvements in support of OLAPLEX's continued operations and growth.

Requirements

• Bachelor’s degree, preferably in Supply Chain / Logistics / Distribution
• 5 years progressive managerial supply chain experience within 3PL warehouse / distribution environments
• Experience managing and directing internal and external partners with operational priorities and issue resolution
• Experience leading cross-functional teams to ensure strategic and tactical project implementations and go lives
• Demonstrates proactive problem-solving skills
• Experience managing direct reports
• Strong and effective written and interpersonal communication skills
• Detail oriented with strong follow through skills - able to organize and prioritize multiple priorities
• Has a sense of urgency in managing time, while accomplishing tasks
• Exceptional computer skills, including Excel and other Microsoft Office products
• Should be able to travel by car 70% of the time

Nice To Haves

• Ideal candidate has beauty experience and/or passion and excitement for the beauty category

Responsibilities

• Oversee and hold 3PL partners accountable for end-to-end fulfillment (receiving to shipping), ensuring strict adherence to SLA and KPI benchmarks
• Evaluation of 3PL warehouse performance metrics, recommending and implementing improvements or corrective action
• Optimize the order cycle—from picking and packing to shipping—to reduce cycle times and improve fulfillment rates
• Develop and execute a multi-year cost-optimization roadmap
• Identify and deploy process changes to improve and strengthen warehouse excellence
• Support cross functional communication with Customer Support, Transportation, Procurement and E-Commerce teams to plan and prioritize activities at the 3PL warehouses
• Lead the end-to-end Dispute Management process for customer chargebacks; perform root-cause analysis to eliminate recurring compliance penalties
• Drive successful resolution of all service issues related to customer orders and 3PL warehouse operations
• Partner with Distribution leadership to manage annual budget
• Coordinate the review and launch of new customers to ensure distribution related requirements are identified and confirmed with 3PL warehouses
• Drive the coordination, and completion of 3PL warehouse special projects.
• Conduct Operational Audits and site visits to ensure safety, security, and process integrity across the distribution network

Benefits

• Competitive compensation
• Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
• Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options
• Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
• Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
• Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
• Our culture has an “attitude of gratitude” and a shared passion for our brand. Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX
• Products: Twenty (20) free products per year, plus a friends and family discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager