Retail Sales Account Manager, Specialty (Hybrid Role - New York)

Olaplex • New York, NY

15h • $95,000 - $105,000 • Hybrid

About The Position

OLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come.
As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all.
About the Role:
This individual is responsible for partnering with the retailer and internal cross functional teams to deliver and exceed OLAPLEX’s objectives. The Manager will help develop and drive channel strategy by optimizing brand representation at all touch points to maximize sell-in & sell-out and drive initiatives to increase channel profitability. Key to this role is understanding and communicating what is needed from each cross-functional team to deliver the best execution of core and innovation support plans, working across product strategy, education, field sales, creative, inventory planning, global marketing, and operations.
Know the business inside & out, in each channel; share regular, comprehensive sales recaps to management and cross functional teams, and use knowledge of day-to-day business results to inform overall account strategy
Independently manage existing Accounts as the direct point of contact for day-to-day business needs, recurring calls, and meetings
Ensure monthly, quarterly, and annual sales targets and other KPIs are met by proactively developing and executing strategies to drive business
Establish and own best in class relationship with Merchants / Category Managers; secure their alignment on brand strategy and maximize retailer support for key launches and new initiatives
Manage planning and negotiation of in-store, digital, and marketing initiatives while supporting go-to-market plans and overarching brand priorities
Partner with internal and external teams to meet deadlines and deliverables, identify risks and opportunities, and build contingency plans where necessary
Support execution of Retail Sales initiatives and projects, Market Meeting Decks, and 360 brand strategies
Partner with Marketing, Education, and Planning teams to develop/implement new launch forecasts, sampling plans, education & training levers, and Retailer targeted needs to grow business
Lead visual merchandising to execute brand vision. Ensure merchandising is optimized for sales performance, is on-budget and is creatively consistent across regions
Ensure channel forecasts and inventory follow sales strategy & business trends for both core product and newness
Manage channel assortments to optimize sales and minimize inventory liability
Monitor and help optimize channel and owned product inventory, including overseeing excess & obsolescence strategy
Regularly update and manage Sales reporting templates, Retail calendars, budgets, forecasts, RTVs and T&Ds
Report on overall market activities and conditions, key sales metrics, and potential business expansion opportunities

Requirements

• Bachelor’s degree plus 5+ years of relevant experience in the prestige retail industry
• Numbers driven with a high comfort level navigating Excel
• Excellent presentation, written and verbal communication skills
• Comfortable working with numbers and analytical mindset
• Proven track record of meeting deadlines while managing multiple projects
• Strong attention to detail, problem-solving, and organizational skills
• Detail oriented with a dedication to quality work
• Passion for beauty industry

Nice To Haves

• Prior experience managing Bluemercury, Nordstrom, Bloomingdale’s, Macy’s, Dillard’s, and/or Military, preferred but not required

Responsibilities

• Partnering with the retailer and internal cross functional teams to deliver and exceed OLAPLEX’s objectives
• Develop and drive channel strategy by optimizing brand representation at all touch points to maximize sell-in & sell-out and drive initiatives to increase channel profitability
• Understanding and communicating what is needed from each cross-functional team to deliver the best execution of core and innovation support plans, working across product strategy, education, field sales, creative, inventory planning, global marketing, and operations
• Share regular, comprehensive sales recaps to management and cross functional teams, and use knowledge of day-to-day business results to inform overall account strategy
• Independently manage existing Accounts as the direct point of contact for day-to-day business needs, recurring calls, and meetings
• Ensure monthly, quarterly, and annual sales targets and other KPIs are met by proactively developing and executing strategies to drive business
• Establish and own best in class relationship with Merchants / Category Managers; secure their alignment on brand strategy and maximize retailer support for key launches and new initiatives
• Manage planning and negotiation of in-store, digital, and marketing initiatives while supporting go-to-market plans and overarching brand priorities
• Partner with internal and external teams to meet deadlines and deliverables, identify risks and opportunities, and build contingency plans where necessary
• Support execution of Retail Sales initiatives and projects, Market Meeting Decks, and 360 brand strategies
• Partner with Marketing, Education, and Planning teams to develop/implement new launch forecasts, sampling plans, education & training levers, and Retailer targeted needs to grow business
• Lead visual merchandising to execute brand vision. Ensure merchandising is optimized for sales performance, is on-budget and is creatively consistent across regions
• Ensure channel forecasts and inventory follow sales strategy & business trends for both core product and newness
• Manage channel assortments to optimize sales and minimize inventory liability
• Monitor and help optimize channel and owned product inventory, including overseeing excess & obsolescence strategy
• Regularly update and manage Sales reporting templates, Retail calendars, budgets, forecasts, RTVs and T&Ds
• Report on overall market activities and conditions, key sales metrics, and potential business expansion opportunities

Benefits

• Competitive compensation
• Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
• Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options
• Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
• Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
• Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
• Our culture has an “attitude of gratitude” and a shared passion for our brand. Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX
• Products: Twenty (20) free products per year, plus a friends and family discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees