Disputes Specialist

TEKsystems•Mount Laurel Township, NJ

5d•$25 - $30•Remote

About The Position

The Credit Bureau Dispute Specialist researches direct and indirect credit bureau disputes; responds to customers and credit reporting agencies to ensure discrepancies are resolved and timely follow up occurs. Depth & Scope: · Handles sensitive consumer information (credit bureau data, raw PII, customer account information) · Utilizes third party data sources, internal systems and tools to research and analyze information to ensure accuracy of credit reporting · Researches and responds to disputes received directly by mail or email · Utilizes e-Oscar to quickly respond to indirect disputes in the way of Automated Consumer Dispute Verification (ACDV) · Researches and actions feedback from the credit bureaus, internal reporting, and third parties to ensure accurate reporting · Corrects inaccurate account information provided to CRAs and documents the resolution using internal systems and e-OSCAR · Maintains a clear understanding of current internal credit-related policies and procedures, as well as all applicable federal regulations and credit industry standards · Adapts to and endorses change and serves as an agent of positive change to support goals and direction · Demonstrates a strong commitment to meet or exceed external and internal expectations, service, and quality goals · Able to work within a corporate environment understanding its structure and adhering to schedule and punctuality requirements · Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology · Must be able to work weekdays and weekend/overtime if required to ensure adherence to SLAs · Engages internal/external partners to obtain pertinent account information · Identifies and addresses process improvements based on day to-day observations and activities · Responds to inquiries and assists in resolving problems/complaints · Promotes a positive team environment by demonstrating professional behavior and respect for others · Escalates more complex or unusual issues to lead or supervisory staff

Requirements

FCRA
MUST HAVE: eOscar exp, know what FCRA is and what it stands for
Need to know: What type of FCRA dispute processing experience do you have?
What are the different types of FCRA disputes?
3+ years in Financial Services
Superior analytical, problem solving and decision-making skills
Excellent verbal, written, and interpersonal communication skills and ability to work well in a team environment
Exceptional attention to detail and accuracy
Ability to use/learn current technology and software applications related to position
Knowledgeable of state and federal laws and agencies applicable to collections, including the Fair Credit Reporting Act (FCRA) and the Dodd-Frank Act
Knowledge of Microsoft Excel and basic computer skills; 40+ WPM and use of 10-Key pad

Nice To Haves

3+ credit card or mortgage disputes experience preferred

Responsibilities

Researches direct and indirect credit bureau disputes
Responds to customers and credit reporting agencies to ensure discrepancies are resolved
Timely follow up occurs
Handles sensitive consumer information (credit bureau data, raw PII, customer account information)
Utilizes third party data sources, internal systems and tools to research and analyze information to ensure accuracy of credit reporting
Researches and responds to disputes received directly by mail or email
Utilizes e-Oscar to quickly respond to indirect disputes in the way of Automated Consumer Dispute Verification (ACDV)
Researches and actions feedback from the credit bureaus, internal reporting, and third parties to ensure accurate reporting
Corrects inaccurate account information provided to CRAs and documents the resolution using internal systems and e-OSCAR
Maintains a clear understanding of current internal credit-related policies and procedures, as well as all applicable federal regulations and credit industry standards
Adapts to and endorses change and serves as an agent of positive change to support goals and direction
Demonstrates a strong commitment to meet or exceed external and internal expectations, service, and quality goals
Able to work within a corporate environment understanding its structure and adhering to schedule and punctuality requirements
Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology
Must be able to work weekdays and weekend/overtime if required to ensure adherence to SLAs
Engages internal/external partners to obtain pertinent account information
Identifies and addresses process improvements based on day to-day observations and activities
Responds to inquiries and assists in resolving problems/complaints
Promotes a positive team environment by demonstrating professional behavior and respect for others
Escalates more complex or unusual issues to lead or supervisory staff