Credit Reporting Disputes Specialist

Imprint

11d

About The Position

As a Credit Reporting Disputes Specialist, you’ll be at the heart of ensuring our credit reporting is accurate and compliant as we scale. This role will focus on investigating disputes and implementing patches for consumer credit reports that come from both direct and indirect channels. You’ll also own the communication process — crafting and delivering dispute resolution correspondence in accordance with FCRA / FACTA guidelines. Your clarity, operational discipline, and stakeholder communication will support our commitment to accuracy and fairness for every consumer.

Requirements

• 1+ years in dispute resolution, credit reporting operations, or related financial services.
• Strong attention to detail and comfort working independently.
• Excellent written communication tailored to disputes use cases and compliance needs.
• Familiarity with credit reporting regulations and bureau dispute platforms.

Responsibilities

• Review and investigate direct and indirect credit reporting disputes that come through internal systems and bureau channels (e.g., e-OSCAR)
• Identify and apply corrections to consumer reporting in conjunction with our reporting team
• Document case work and investigation notes with precision while ensuring resolution timelines are met consistently.
• Produce accurate, compliant dispute resolution communications based on Imprint templates.
• Ensure all outgoing consumer communications are timely, clear, and reflect Imprint standards.
• Follow all relevant credit reporting and compliance standards (e.g., FCRA/FACTA).
• Maintain detailed records and properly document outcomes and corrective actions.
• Escalate trends and systemic gaps to leadership and partner teams (Risk, Operations, Compliance, Engineering).
• Partner with cross-functional teams to highlight recurring issues and support long-term solutions.
• Proactively suggest process improvements to reduce dispute volume and increase automation fidelity.

Benefits

• Competitive compensation and equity packages
• Leading configured work computers of your choice
• Flexible paid time off
• Fully covered, high-quality healthcare, including fully covered dependent coverage
• Additional health coverage includes access to One Medical and the option to enroll in an FSA
• 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
• Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees