Disputes Analyst

Current•New York, NY

49d•$70,000 - $96,000•Onsite

About The Position

We're looking for a Disputes Specialist to join our growing Risk Operations team in New York. You will work closely with Fraud Operations, Compliance, Member Experience, and Product teams to investigate cardholder disputes, coordinate recovery opportunities with merchants, and resolve claims in accordance with Federal Regulations and network rules. You will be responsible for the full lifecycle of dispute case handling-from intake and assessment to documentation, communication, resolution, and financial recovery. You will process dispute claims efficiently, ensure timely responses that meet Regulation E and internal SLAs, and mitigate potential financial and reputational risk to Current. You're detail-oriented, inquisitive, and customer-focused, with experience in disputes, fraud investigations, or retail banking. You should be a strong communicator, a collaborative teammate, and someone who is comfortable navigating complex rules and making sound decisions in a fast-paced environment.

Requirements

1+ years of experience in disputes, fraud operations, or 1 year of general banking experience
Working knowledge of Regulation E and card network dispute rules
Experience communicating with customers via phone and email in a professional, empathetic manner
Ability to identify patterns in dispute, fraud, or risk activity and escalate concerns when necessary
Strong written and verbal communication skills
Organized, detail-oriented, and able to maintain accurate records and documentation
Proficient with Microsoft Office and comfortable learning new internal systems
High level of accountability, professionalism, and willingness to learn
Collaborative, supportive of peers, and proactive about asking questions or seeking clarity
Comfortable working in a fast-paced environment and adjusting quickly to new information or changes in direction

Nice To Haves

Fintech experience

Responsibilities

Process daily dispute-related tasks from operational queues with accuracy and timeliness
Review claims in accordance with Regulation E, network rules, and internal SLAs
Manage dispute-related customer communication, primarily via email, with clear and professional explanations
Initiate appropriate actions to resolve disputes while mitigating financial risk to Current
Respond to document requests, gather evidence, prepare rebuttals, and communicate findings to customers
Coordinate with merchants, networks, and cross-functional partners to pursue recovery opportunities
Liaise with Risk Operations, Fraud Operations, and Member Experience teams to resolve escalated disputes and complaints
Identify and surface dispute, fraud, or risk trends, including emerging patterns or deviations
Participate in risk initiatives aimed at improving dispute processes, reducing losses, and enhancing customer experience
Support broader Risk Operations efforts, including monitoring fraud trends and contributing to financial recovery initiatives

Benefits

Competitive salary
Meaningful equity in the form of stock options
401(k) plan
Discretionary performance bonus program
Biannual performance reviews
Medical, Dental and Vision premiums covered at 100% for you and your dependents
Flexible time off and paid holidays
Generous parental leave policy
Commuter benefits
Fitness benefits
Healthcare and Dependent care FSA benefit
Employee Assistance Programs focused on mental health
Healthcare advocacy program for all employees
Access to mental health apps
Team building activities
Our modern Chelsea-based office with open floor plan, stocked kitchen, and catered lunches