Dispute Intake Processor
About The Position
Hours: 8:00 am – 5:00 pm, Monday – Friday Pay: $20.25/hr. or possibly higher depending on experience. This position is on a hybrid working schedule with required days in-office. Your Purpose will be: The person in this position will receive and process incoming ATM/ITM and Card disputes. This position will also receive and handle incoming and outgoing member and staff phone calls/emails pertaining to disputes. Also, every employee is responsible for fulfilling our Mission Statement: To improve the financial well-being of our members, while providing world class service.
Requirements
- Six to twelve months of experience working in a Customer Service role within a Financial Institution.
- Good working knowledge of Card Services/Dispute practices and principles.
- Proven ability to communicate well over the phone.
- Must have High School diploma or equivalent G.E.D.
- Proficient with standard office business machinery and software. With a working knowledge of Microsoft Word/Excel/Outlook.
Responsibilities
- Customer Service - assist members/branches/departments with dispute intake which include but not limited to: Dispute intake, write-up, processing, and misc. items. This includes answering questions and responding to phone calls (inbound & outbound), emails, service events, and misc. follow-up items.
- Ensure compliance with the rules and regulations governing disputes.
- Reviews, and submits disputes to card processor for chargeback rights and recovery of funds.
- Process and review merchant documents regarding responses from chargeback submission.
- Provides final dispute resolution to members.
- Provide additional information, review, and respond to requests from Visa DPS.
- Process dispute close outs.
- Back up to Dispute Intake Rep as needed.
- Back up support to Card Services and Fraud team phone calls as needed.
- Complete department projects as assigned.
- Understands the Bank Secrecy Act and how it is applied.
Benefits
- Affordable health insurance with employer HSA contributions.
- 14.47% 401(k) contribution (no matching necessary).
- 18 PTO days each year.
- 12 paid holidays.
- Opportunity for advancement and career growth.
- Ongoing paid training opportunities.
- Discounts on Credit Card interest rates.
- Discounts on Mortgage Loan fees.
- Plus other employee banking perks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
