Dispute Analytics Representative

Capital One • Columbus, OH

1d

About The Position

Dispute Analytics Representative The Dispute Analytics Representative is responsible for monitoring and analyzing dispute volumes to identify and research emerging trends. A core focus involves collaboration with Global Network partners to implement strategies aimed at reducing dispute ratios as well as actively managing and evaluating risk and customer-impacting issues, ensuring that all findings are accurately reported to management. Responsibilities Completes manual adjustments, provides support to the Disputes production team, and assists with special projects as needed Reviews disputed transactions to identify trends for the purpose of partner education and identifying potential Risk Supervision Entities (RSE) Discusses identified trends—in conjunction with Dispute Policy and Operating Regulations—and communicates root cause analysis with observations and recommendations on best practices for reducing dispute volume on Partner Review calls Compiles reports and performs in-depth dispute case reviews for identified partners

Requirements

• High school diploma, GED or equivalent certification
• At least 2 years of experience in credit card disputes processing, investigations or analytics

Nice To Haves

• Associate’s or Bachelor's Degree in Business, Finance or Marketing
• 4+ years of experience in credit card disputes processing, investigations or analytics

Responsibilities

• Completes manual adjustments, provides support to the Disputes production team, and assists with special projects as needed
• Reviews disputed transactions to identify trends for the purpose of partner education and identifying potential Risk Supervision Entities (RSE)
• Discusses identified trends—in conjunction with Dispute Policy and Operating Regulations—and communicates root cause analysis with observations and recommendations on best practices for reducing dispute volume on Partner Review calls
• Compiles reports and performs in-depth dispute case reviews for identified partners

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED