ACH Dispute Associate
About The Position
Properly process low dollar cases, ensuring Reg. E compliance Properly process timely ACH cases, ensuring Reg. E and NACHA compliance Investigate Dispense error cases, ensuring Reg. E compliance Interview customers to obtain additional or clarifying information Properly handle customer inquiries regarding an existing or previous dispute Request and/or process chargebacks on applicable transactions to minimize bank loss / retrieve merchant documentation Review merchant documents and conduct additional research to validate information provided by the merchant against customer information and transaction details to determine liability Properly submit requests to escalate chargebacks for Pre-Arbitration Write detailed and concise notes to justify case decisions Meet daily deadlines and goals Assist with handling customer incoming calls within department SLA, ensuring Reg. E compliance Perform assigned tasks in accordance with regulations, company policies and procedures Regular and predictable attendance and punctuality Other duties as assigned Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds Position level dependent upon experience FCBI is an equal opportunity employer.
Requirements
- At least 18 years of age
- High School Diploma or Equivalent
- Professional written and verbal communication skills
- Working knowledge of Microsoft office and general office equipment
- Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions with minimal supervision
- Detail oriented and ability to organize and prioritize
- Must be able to get along with co-workers and work effectively in a team environment
- Must successfully pass background investigation according to company policy
Nice To Haves
- Customer service experience preferred
- Prior case management experience preferred
Responsibilities
- Properly process low dollar cases, ensuring Reg. E compliance
- Properly process timely ACH cases, ensuring Reg. E and NACHA compliance
- Investigate Dispense error cases, ensuring Reg. E compliance
- Interview customers to obtain additional or clarifying information
- Properly handle customer inquiries regarding an existing or previous dispute
- Request and/or process chargebacks on applicable transactions to minimize bank loss / retrieve merchant documentation
- Review merchant documents and conduct additional research to validate information provided by the merchant against customer information and transaction details to determine liability
- Properly submit requests to escalate chargebacks for Pre-Arbitration
- Write detailed and concise notes to justify case decisions
- Meet daily deadlines and goals
- Assist with handling customer incoming calls within department SLA, ensuring Reg. E compliance
- Perform assigned tasks in accordance with regulations, company policies and procedures
- Regular and predictable attendance and punctuality
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
