Dispute Coordinator I

InComm Payments•Columbus, GA

About The Position

InComm is a global leader in financial technology innovation. Our Financial Services team is located in Columbus, GA and is focused on activities that range from fraud analysis to consumer disputes and chargebacks. We have experienced tremendous growth and are planning to grow our Columbus team significantly. The Dispute Coordinator will be a part of a dynamic team of coordinators who oversee and manage the dispute life cycle end to end. We are looking for professionals with strong customer service skills, an analytical mindset, and an understanding of consumer disputes. InComm offers competitive salary and benefits, training opportunities, career path and growth opportunity, strong team and company culture, and an exciting, dynamic work environment.

Requirements

Microsoft Office knowledge (Word, Excel, etc.)
Ability to make timely decisions and multitask
Ability to manage time and organization of daily responsibilities
Basic knowledge of Regulation E compliance (this is not required)
1-2 years of related work experience

Nice To Haves

An ideal candidate will also be able to work in multiple systems simultaneously with ease.

Responsibilities

Responsible for research and resolution of fraud disputes. Requires detailed research, analytical skills, handling and processing customer mail
Documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate
Additional responsibilities focus on responding to complaints from cardholders to executive teams, federal agencies and litigations relating resolution of disputes in accordance with card industry and bank regulations.
May also compile aggregate statistics for use in identifying patterns and improving overall customer service.
Hours 8-5 Monday – Friday with an occasional escalation to address outside of normal hours.

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