Dispute Initiation Associate

First National Bank Texas•Killeen, TX

About The Position

Properly handle customer incoming calls withing department service level agreement, ensuring Reg. E compliance Accurately record customer reason for disputing transactions Properly respond to customer inquiries regarding existing disputes Research transaction entry modes and additional data Meet assigned deadlines and goals Regular and predictable attendance and punctuality Other duties as assigned Position level will be dependent upon internal and external experience Physical Requirements: Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer.

Requirements

At least 18 years of age
High school diploma or equivalent
Working knowledge of Microsoft Office and general office equipment
Able to communicate in a professional manner verbally and in writing
Able to work independently to meet deadlines but remain flexible
Well-organized, with sharp attention to detail
Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions
Strong customer service skills (both internal and external customers)
Must successfully pass background investigation according to company policy
Must be able to get along with co-workers and work effectively in a team environment

Responsibilities

Properly handle customer incoming calls withing department service level agreement, ensuring Reg. E compliance
Accurately record customer reason for disputing transactions
Properly respond to customer inquiries regarding existing disputes
Research transaction entry modes and additional data
Meet assigned deadlines and goals
Regular and predictable attendance and punctuality
Other duties as assigned

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