Dispensary Technician

Eastern CT Hematology and Oncology•Norwich, CT

5d•Onsite

About The Position

Why Join Us? The team at ECHO is comprised of the brightest and most dedicated professionals in oncology care. Working at ECHO provides an opportunity to deliver the highest level of care and service to patients while in a supportive, close knit and cutting edge environment. Job Description: Essential Job Duties Responsible for ensuring the accurate and timely processing of prescriptions within the dispensary system, fills and prepares orders for patient pickup in the office Accurately enters patients into the dispensary system, and EMR and updates/maintains records as needed Assist patients with financial assistance applications. Obtains signatures from patients and processes co-pays according to company procedure. Properly handles insurance rejections, denials, and unique patient circumstances to troubleshoot for claim resolution Contacts patients and/or caregivers to determine supply needs, establish refill schedules, and anticipate upcoming Office Visits Provides an excellent patient service experience at all times Communicates clearly and effectively both in person, via email and phone to a variety of audiences including patients, Physicians, Nursing, Administration and staff as well as PBMs and third-party claim processing groups Documents all pertinent patient communications and escalates to the Medical Provider as needed Places medication purchase orders and controls inventory by ordering as needed to meet patient demand Performs monthly on-hand Inventory and maintains an accurate count record within the pharmacy system Maintains organized prescription hardcopy filing records according to state and federal laws Retrieves necessary documentation to respond to Auditing requests Ensures that all dispensary areas are cleaned regularly and free of clutter Adheres to appropriate safety and quality assurance practices and policies Complies with state and federal laws. Other duties as assigned. Schedule This position will be scheduled up to three days per week, with hours of 8:30 am to 5 pm.

Requirements

A high school diploma.
At least two years of experience working in a hospital or healthcare setting.

Nice To Haves

Experience with patient copay assistance programs and/or foundation assistance is preferred.
Oncology experience not required

Responsibilities

ensuring the accurate and timely processing of prescriptions within the dispensary system
fills and prepares orders for patient pickup in the office
Accurately enters patients into the dispensary system, and EMR and updates/maintains records as needed
Assist patients with financial assistance applications.
Obtains signatures from patients and processes co-pays according to company procedure.
Properly handles insurance rejections, denials, and unique patient circumstances to troubleshoot for claim resolution
Contacts patients and/or caregivers to determine supply needs, establish refill schedules, and anticipate upcoming Office Visits
Provides an excellent patient service experience at all times
Communicates clearly and effectively both in person, via email and phone to a variety of audiences including patients, Physicians, Nursing, Administration and staff as well as PBMs and third-party claim processing groups
Documents all pertinent patient communications and escalates to the Medical Provider as needed
Places medication purchase orders and controls inventory by ordering as needed to meet patient demand
Performs monthly on-hand Inventory and maintains an accurate count record within the pharmacy system
Maintains organized prescription hardcopy filing records according to state and federal laws
Retrieves necessary documentation to respond to Auditing requests
Ensures that all dispensary areas are cleaned regularly and free of clutter
Adheres to appropriate safety and quality assurance practices and policies
Complies with state and federal laws.
Other duties as assigned.