Dispatcher

Symbiosis•Redlands, CA

12d•Onsite

About The Position

To fix what’s wrong in healthcare, think outside the hospital. If you’re tired of the status quo within the healthcare system, then you’ve found a team of like-minded, colleagues. We were passionate about delivering the highest quality care to our patients yet frustrated by a system that seemed to undermine our efforts at every turn. So, we decided to redefine what emergency, out-of-hospital care could be and, in the process, discovered it can be beneficial for everyone. Symbiosis has reimagined out-of-hospital services that encompass urgent care, ambulance transport, event safety, and telemedicine services in one integrated approach. Symbiosis provides fully equipped and professionally staffed basic life support (BLS), advanced life support (ALS), and critical care transport (CCT) ambulances. From EMTs to paramedics to Critical Care Transport Nurses – we provide the trained, responsive and compassionate professionals for our patients’ needs. We are currently hiring full-time dispatchers to work in our Communications Center. This is an hourly role with 10-hour shifts available, both day and night. We are proud to offer flexible scheduling and paid training.

Requirements

Two (2) years emergency medical services experience preferred
Healthcare Provider Card (CPR)
Emergency Medical Dispatch (EMD) certification preferred, but not required

Responsibilities

Operates the telephone console to receive incoming calls and requests for service.
Questions the calling party regarding the needs of the sick or injured person, in order to determine the most appropriate resources(s) to respond to the request.
Inputs vital information into the Computer Aided Dispatch (CAD) System.
Scans the computer screen and views GPS location of ambulances to determine the most appropriate ambulance to send.
Monitors specialized telecommunications equipment that indicates the needs of public agencies.
Operates the two-way radio, cell phone, and paging system to dispatch ambulances and other necessary resources.
Relays instructions, information, or questions to and from remote personnel, units, and scenes.
Relays information between hospital staff and field providers at scenes or in ambulances.
Records all incoming and outgoing phone calls.
Contacts field providers to verify assignment locations, monitors dispatched units and when necessary, serves as a liaison with callers.
Serves as a company representative promoting positive customer relationships through proactive involvement in public business and community activities.