CSR -Trucking

CBSL Transportation•Pasadena, TX

10h•Onsite

About The Position

The Dispatcher will handle incoming and outgoing communication with customers, drivers and internal departments. The ideal candidate will possess strong organizational skills and ability to multitask. The ability to respond to customer complaints and handle conflict in a professional and effective manner is essential. The candidate will ideally have experience with rail, steamship, port or freight forwarder companies and understands bookings & swings.

Requirements

At least 1 year of current Dispatching experience
High School Diploma/GED required
Tanker or ISO Experience
Knowledge and understanding of DOT, HOS & FMCSA standards
Applicants must be at least 18 years of age to be considered.

Nice To Haves

E-log, automated workflow and form messaging experience highly desired
Experience with rail, steamship, port or freight forwarder companies and understands bookings & swings

Responsibilities

Effectively handle escalations and time-critical issues; & perform transactions in a timely and accurate manner
Keeps files and work area organized
Bring energy, enthusiasm, and a positive attitude to the job
Coordinate equipment needs per loading requirements
Efficiently operates computer terminal and enters data
Communicates and coordinates with drivers, customers and inter-company departments via email or phone; responds effectively to customer complaints
Uses customer-oriented telephone etiquette to get information, handles customer orders and records customer requirements on each call or email
Perform other duties and special projects as assigned by Management