Evening Dispatcher

Transdev • Norwalk, CA

19h • $22

About The Position

Dispatcher Transdev in Cerritos, CA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: (Use CBA or non-CBA language per your location) CBA Position: Position Subject to Collective Bargaining Agreement: $21.50/hour (Union Collective Bargaining Agreement Pa scale ) Hours - 2:30p.m.-11:00p.m Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 12 days ; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Requirements

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal, and customer service skills .
• Problem solving and analytical skills .
• Must be able to work shifts or flexible work schedules as needed.
• Subject to DOT drug testing and physical if applicable.
• DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason .
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Nice To Haves

• Technical Degree preferred.

Responsibilities

• Oversee road service assigned to carriers by tracking trip performance measures, route begin ning on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations, and missed trips .
• Manage emergency situations for vehicle operators; act as a liaison between the carrier and emergency services .
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days ; 8 standard and 4 floating
• 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED