Evening Service Dispatcher
About The Position
Evening Dispatcher – Customer Service / Service Coordination 4 Day Work Week with 1 day from Home Schedule: Wednesday – Saturday | 2:00 PM – Midnight Hybrid: 1 Work-From-Home Day Per Week Pay: $20–$23/hour + $1/hour Evening Shift Incentive MCT Companies is hiring an Evening Dispatcher to help coordinate service support for technicians and customers across the country. If you enjoy problem solving, helping customers, and keeping things organized in a fast-paced environment, this role could be a great fit. This position plays a key role in making sure equipment issues are handled quickly by coordinating technicians, tracking repairs, and keeping customers informed.
Requirements
- Strong customer service and communication skills
- Ability to multitask and stay organized in a fast-paced environment
- Good problem-solving and critical thinking skills
- Comfortable using computers and Microsoft Office (Outlook & Excel)
- Ability to work independently and make decisions when needed
- High School Diploma or GED required
Nice To Haves
- Technician or refrigeration experience is a plus, but not required
Responsibilities
- Dispatch and coordinate service technicians when equipment breakdowns occur
- Communicate with customers and technicians to resolve issues quickly
- Monitor and update service tickets throughout your shift
- Track repairs from start to completion
- Manage repair orders including warranty, parts, service time, and billing details
- Identify the nearest service provider when urgent repairs are needed
- Assist customers with service-related questions and equipment issues
Benefits
- Paid Time Off (starts day 1)
- Holiday Pay
- Medical, Dental, and Vision Insurance
- HSA & Flexible Spending Accounts
- Company Paid Long-term Disability
- Company Paid Short-term Disability
- Life + AD&D Insurance
- Annual clothing allowance
- 401(k) with Employer Match
- Fun and Rewarding Work Environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
