Dispatcher - NRTA

Keolis America•Nantucket, MA

About The Position

Dispatcher (Transit) - Nantucket, MA Knowledge and Experience: At least 2 years’ radio and/or window dispatch experience in a fast-paced environment Transit environment experience preferred Must have valid Massachusetts driver license, and the ability to obtain a CDL Ability to handle stress, including emergency situations Transportation Dispatching Software knowledge desired Intermediate knowledge and experience of Microsoft Office Suite CPR, AED and First Aid Certification (Provided by the Company) Skills: Excellent organization and multi-tasking skills Demonstrated excellent written and oral communications and organizational skills Good Judgement skills Reasoning skills and Decision making Uses good judgment in making decisions in emergency and routine situations Strong analytical and reporting skills Key Accountabilities: Assign work, vehicles and onboard equipment to operators and maintain check-out logs. Assign operators in the event of operator absences, increased service volumes in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations. Documents service disruptions in the dispatcher daily log. Monitors vehicle operations by mode in accordance with policies and procedures. Maintain accurate information in Time & Attendance System. Verify credentials and fitness for duty upon operator’s check-in. Ensure Operator uniform compliance. Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary (On Demand). Monitor operators and trip status, adjusts and reassignments as necessary to ensure on time performance (On Demand). Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations and safety staff where appropriate Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations (On Demand). Provide assistance to passengers in using the service as well as when inquiring about individual trip status (On Demand) Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible. Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees. Establish and monitor on-time performance adherence and tracking (Fixed Route). Will assist Operators with informational material as needed. Other duties as assigned. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently works inside and outside vehicle and might get exposed to extreme, hot and/or cold, weather May sit for over 8 hours per day with frequent use of keyboard, computer monitor, and telephone May twist, squat, bend, push, lift, pull, and climb stairs while performing duties May be exposed to fumes May walk on uneven surfaces, while assisting passengers Additional Statements: Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination. Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate. EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Requirements

At least 2 years’ radio and/or window dispatch experience in a fast-paced environment
Must have valid Massachusetts driver license, and the ability to obtain a CDL
Ability to handle stress, including emergency situations
Intermediate knowledge and experience of Microsoft Office Suite
Excellent organization and multi-tasking skills
Demonstrated excellent written and oral communications and organizational skills
Good Judgement skills
Reasoning skills and Decision making
Uses good judgment in making decisions in emergency and routine situations
Strong analytical and reporting skills

Nice To Haves

Transit environment experience preferred
Transportation Dispatching Software knowledge desired
CPR, AED and First Aid Certification (Provided by the Company)

Responsibilities

Assign work, vehicles and onboard equipment to operators and maintain check-out logs.
Assign operators in the event of operator absences, increased service volumes in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.
Documents service disruptions in the dispatcher daily log.
Monitors vehicle operations by mode in accordance with policies and procedures.
Maintain accurate information in Time & Attendance System.
Verify credentials and fitness for duty upon operator’s check-in.
Ensure Operator uniform compliance.
Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary (On Demand).
Monitor operators and trip status, adjusts and reassignments as necessary to ensure on time performance (On Demand).
Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations and safety staff where appropriate
Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations (On Demand).
Provide assistance to passengers in using the service as well as when inquiring about individual trip status (On Demand)
Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible.
Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
Establish and monitor on-time performance adherence and tracking (Fixed Route).
Will assist Operators with informational material as needed.
Other duties as assigned.