Dispatcher

Transdev • Allentown, PA

11h • $18 - $20

About The Position

Transdev in Allentown, Pennsylvania is hiring a Dispatcher to support paratransit route operations throughout the Lehigh Valley and surrounding areas. Dispatchers oversee road service through communication with our drivers and provide customer support to our passengers. We are seeking customer service-oriented professionals who are dedicated to safety. Candidates for this position must be available to work weekends and evenings. Transdev is proud to offer: Competitive compensation package of minimum $18.00 Maximum $20.00 Benefits include: Vacation: up to two (2) weeks/year Sick days: 5 days/year Holidays: 7 standard paid holidays, 4 floating holidays/year Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Requirements

• Valid Driver's License
• High School Diploma or GED; Technical Degree preferred
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups.
• Ability to adapt and remain flexible in a fast-paced environment.
• Subject to a DOT drug testing and physical if applicable.
• DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Must be able to work shifts or flexible work schedules as needed.
• Generally subjected to driving, long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.
• Ability to drive based on need and shortage.
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Nice To Haves

• Technical Degree preferred

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as assigned to ensure the efficient operation of the company.

Benefits

• Competitive compensation package of minimum $18.00 Maximum $20.00
• Vacation: up to two (2) weeks/year
• Sick days: 5 days/year
• Holidays: 7 standard paid holidays, 4 floating holidays/year
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED