Dispatcher

Cranney Home Services•Danvers, MA

4d•$25 - $28•Onsite

About The Position

Build Your Future with Cranney! At Cranney Home Services, we believe in building more than just careers — we build futures. With a 4.7/5 employee rating and over 3,000 customer reviews, we are proud of our reputation for quality, integrity, and team success. Why Join Us? Full time schedules: Monday-Friday 8:00 am- 4:00 pm: In-Office (must live in MA) Pay: $25-$28 hr. Comprehensive Benefits Package, including: 75% Employer-Paid Health Insurance (Family: 59%, Employee & Spouse: 59%, Employee & Child: 59%) 50% Employer-Paid Dental Insurance 100% Employer-Paid Vision Insurance Company-Paid Life Insurance Short-term and Long-term Disability Coverage Wellness Reimbursement Program Flexible Spending Account (FSA) Employee Assistance Program (EAP) 401(k) with 4% Company Match – Fidelity Generous PTO and Sick Leave Paid Major Holidays Off Employee Referral Bonuses Residential Services Only – No Commercial Work Supportive, Family-Like Team Culture

Requirements

Proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust, diffuse conflict and hold others accountable.
Engaging personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, flexible and have a great attitude on life.

Nice To Haves

Knowledge of the construction industry including HVAC, Plumbing and Electrical is a plus

Responsibilities

Evaluate customer calls and assign the best technician to each service appointment.
Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
Relay accurate information to technicians, ensuring proficient, quality customer experiences.
Update customers throughout the day on the technician’s progress.
Manage the whereabouts and needs of every technician in the field.
Record the results of each service call and create report summaries for senior management.
Interact with clients on the phone, via inbound and outbound calls.
Be professional and establish customer rapport, encouraging repeat business.
Respond to customer requests, resolving issues and promoting the brand.
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
Miscellaneous duties as assigned.

Benefits

75% Employer-Paid Health Insurance (Family: 59%, Employee & Spouse: 59%, Employee & Child: 59%)
50% Employer-Paid Dental Insurance
100% Employer-Paid Vision Insurance
Company-Paid Life Insurance
Short-term and Long-term Disability Coverage
Wellness Reimbursement Program
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
401(k) with 4% Company Match – Fidelity
Generous PTO and Sick Leave
Paid Major Holidays Off
Employee Referral Bonuses