Dispatcher (White Glove Delivery Coordinator)
About The Position
Scout Design Studio is a rapidly growing design-forward furniture and home goods company known for bold aesthetics, creative risk-taking, and a relentless focus on quality. Headquartered in Dallas, Texas, we ship our unique pieces to clients across the United States, providing white-glove service and unmatched attention to detail at every touchpoint. Scout is seeking a detail-oriented and proactive Dispatcher to oversee and coordinate nationwide delivery operations using DispatchTrack. This role ensures seamless logistics by routing deliveries, maintaining communication with drivers and clients, and optimizing delivery schedules to meet Scout’s high standards of service.
Requirements
- Proven experience as a dispatcher, logistics coordinator, or delivery scheduler (furniture or large-item logistics preferred).
- Hyper detail-oriented with a passion for process improvement.
- Proficiency in DispatchTrack or similar delivery routing software (preferred).
- Strong organizational and problem-solving skills.
- Excellent verbal and written communication, especially in customer-facing situations.
- Ability to work calmly in a fast-paced, deadline-driven environment.
- Experience coordinating deliveries across multiple time zones a plus.
Responsibilities
- Route and schedule furniture deliveries to clients across the U.S. using NetSuite and DispatchTrack.
- Serve as the main point of contact for delivery drivers—supporting real-time updates, changes, or issues during transit.
- Communicate proactively with clients regarding ETAs, delivery windows, and changes.
- Monitor live delivery progress and troubleshoot delays or routing issues.
- Coordinate with Scout’s warehouse, logistics, and customer service teams to ensure product readiness and delivery accuracy.
- Analyze delivery data and optimize routes for efficiency and cost-effectiveness.
- Ensure compliance with delivery procedures and customer service standards.
- Maintain accurate records of deliveries, exceptions, and resolutions.
- Contribute to continuous improvements in Scout’s delivery systems and client experience.
Benefits
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee discounts on all Scout products
- Opportunity to grow within a creative and entrepreneurial team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
