Desktop Support Technician (Azure / Microsoft 365 | White-Glove Support)

TSG Risk Management•New York, NY

3d•$30 - $40•Onsite

About The Position

We are seeking a skilled Desktop Support Technician with strong Microsoft 365 and Azure AD experience to join our team. The ideal candidate will provide white-glove, end-user-facing technical support in a fast-paced, in-person environment. This role requires a professional who is highly social, customer-focused , and comfortable supporting users across hardware, software, and cloud-based Microsoft technologies.

Requirements

4–5+ years of Desktop Support or End-User Support experience
Strong experience supporting Windows operating systems
Hands-on experience troubleshooting Microsoft 365 / Office 365
Working knowledge of Azure Active Directory (Entra ID)
Experience with Intune for endpoint management
Familiarity with ServiceNow or similar ticketing systems
Solid understanding of basic computer networking concepts
Strong software troubleshooting skills and familiarity with IT infrastructure
Excellent communication and interpersonal skills with technical and non-technical users
Customer service-oriented mindset with comfort supporting users face-to-face
Ability to commute to New York, NY (Required)
Ability to relocate to New York, NY before starting (Required)
Customer support: 4 years (Required)
Desktop support: 4 years (Required)
Windows OS: 4 years (Required)

Nice To Haves

SharePoint Online user support experience
Prior executive or VIP support exposure

Responsibilities

Provide white-glove desktop and application support to end users, including in-person desk-side assistance
Install, configure, and troubleshoot computer hardware, software systems, networks, printers, and scanners
Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications
Support and administer Azure Active Directory (Entra ID) including user accounts, group memberships, password resets, MFA, and access issues
Assist with Office 365 and Windows device management using Intune
Respond to IT issues and service requests via ServiceNow, providing timely resolution both remotely and on-site
Support basic SharePoint Online user issues such as access, permissions, and navigation (nice to have)
Maintain accurate IT documentation and ticket records
Collaborate with the IT team on projects, rollouts, and ongoing support initiatives
Act as a professional, approachable face of Technology to internal end users