Dispatcher
About The Position
For more than 75 years, Air Equipment Company has been solving the toughest HVAC challenges with smart, reliable solutions. We partner with over 45 leading manufacturers to bring cutting-edge air systems to life—and we do it with a team that values agility, collaboration, and fresh thinking. From engineers to sales and support, every voice on our team plays a part in pushing the industry forward. If you’re looking for your next move, we’re glad you found us. At AEC, you’ll join a company where local roots meet the strength of a national network—giving you the tools to grow, the space to innovate, and the chance to make a real impact from day one. We review every application carefully and appreciate your interest in growing your career with our team. The Opportunity The Service Dispatcher is responsible for planning, coordinating, and directing activities of Air Equipment Company service resources. This person will also be responsible for communicating with the Field Technicians, Team Leaders, and coordinating jobs with the Sales teams. Must be detailed and customer service oriented and have excellent organizational skills. Position requires a high level of correspondence with customers, technicians, supervisors, and Managers. This seat is based out of our Louisville, KY office.
Requirements
- High School Diploma or equivalent GED certificate required
- Excellent PC skills in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
- Excellent written communications skills
- Excellent oral communications skills
- Excellent time management skills
- Able to deal with high pressure situations.
- Excellent organizational skills
- Ability to work with high degree of integrity and promote positive company image.
- Analytical, focused on quality, and results-driven.
Nice To Haves
- Industry specific knowledge preferred (HVAC, Construction, Parts, etc.)
- 1 year Dispatch experience preferred
Responsibilities
- Works with Service Coordinator to dispatch service resources, as related to service operations.
- Daily management and scheduling of Service Technicians.
- Generates Work Order documents, dispatches technicians, and notifies customers.
- Schedule’s personnel and gather required information for field staff to effectively execute jobs.
- Maintains customer satisfaction by investigating concerns, routing them to the assigned technician, and responding to special requests.
- Interacts and communicates with Sales, Technicians, and Managers to assign and dispatch Technicians.
- Reviews project paperwork, including service start-ups, and internal work requirements to Project Managers.
- Ability to coordinate incoming and outgoing parts requested by Technicians for current projects.
- After-hours Service contact when required (rotating schedule). Responsible for vetting after-hours incoming requests and dispatching of Technician.
- Will confirm with customers dates of service on the schedule.
- Scheduling of service personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability.
- Tracking of Service technicians PTO and off days on the Service calendar.
- Coordinates with the Parts and Sales Teams, as necessary.
- Responsible for organization of Service folders housed in SharePoint.
- Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
