Dispatcher

AJ Transport • South Boston, VA

9d

About The Position

Our team is currently looking for a Full-Time individual that has a dynamic phone presence and solid customer service skills to fill our CSR/Dispatcher opening. The ideal candidate must be a self-starter who is organized and with high attention to detail and thorough follow-up in a fast-paced environment.

Requirements

• dynamic phone presence
• solid customer service skills
• self-starter
• organized
• high attention to detail
• thorough follow-up
• ability to work in a fast-paced environment

Responsibilities

• Coordinate and manage available drive team to meet customer transportation needs.
• Dispatch drivers efficiently to maximize daily productivity
• Daily track and trace to ensure on time deliveries to AJ Transport customers. Prompt communication of all deviations from expected schedule.
• Field and resolve incoming calls from drivers and customers
• Work in conjunction with maintenance team to track, schedule and route equipment for all preventative maintenance/repair needs in accordance with maintenance schedule.
• Support operations manager in driving change management to ensure team by in and compliance with all policies and procedures.
• Bolster driver retention via relationship building with the drive team.
• Daily review/audit of driver paperwork to ensure billing accuracy
• Weekly touch points with existing customers to ensure satisfaction and maintain strong working relationships

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed