Dispatcher

Waychoff’s Air Conditioning•Orange Park, FL

About The Position

Waychoff's Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/Dispatcher to join our team at our Jacksonville, FL office. To be successful in this role, you must possess: Minimum of two years office or customer service experience (retail, hospitality, dispatch, etc). Excellent interpersonal skills with the ability to interact with all types of customers. Strong customer service attitude. Able to plan and schedule work rather than just react. Able to "think on your feet" to provide customers with needed information for their specific installation or repair. Ability to work as part of a team. Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling dispatch software. Pass pre-employment background check and drug screen. Here's what makes us unique: Many family-oriented benefits Medical benefits Dental benefits Vision discount program Prescription drug coverage Company-supplied life insurance Paid vacation Paid holidays 401(k) plan with employer match

Requirements

Minimum of two years office or customer service experience (retail, hospitality, dispatch, etc)
Excellent interpersonal skills with the ability to interact with all types of customers
Strong customer service attitude
Able to plan and schedule work rather than just react
Able to "think on your feet" to provide customers with needed information for their specific installation or repair
Ability to work as part of a team
Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling dispatch software
Pass pre-employment background check and drug screen