Dispatcher

Any Hour Group • Maplewood, MN

14d • $22 - $26 • Onsite

About The Position

McQuillan Home Services is a residential service company specializing in Electric, Plumbing, Heating & Air serving the Ramsey, Washington and Hennepin Counties for over 135 years. We’re Minnesota’s original plumbing, heating and cooling company, and have remained true to our mission of providing solid, honest work at fair, upfront prices. This past year we have doubled our plumbing team and added an electrical line of business. We are keen to grow and provide an extensive line-up of home services to our customers. As a Dispatcher, you’ll play a crucial role in coordinating and managing service calls for our technicians. Your responsibilities will include scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. You’ll communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits. Additionally, you'll maintain records of service calls, track job progress, and optimize routes to enhance efficiency. Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction. We offer: Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance 401(k) retirement with company match Weekly pay with incentives and bonuses Company events & parties for individuals & families Holiday pay, vacation pay, & paid time off Paid Training And much more... Apply for additional details!

Requirements

• Pre-employment background check
• Pre-employment drug screen
• Experience preferred in scheduling and dispatch software (ServiceTitan preferred)
• Monday-Friday: 9am-6pm

Responsibilities

• scheduling appointments
• assigning technicians to jobs based on location and expertise
• ensuring timely responses to customer requests
• communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits
• maintain records of service calls
• track job progress
• optimize routes to enhance efficiency

Benefits

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay, vacation pay, & paid time off
• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees