PM Dispatcher

Transdev • Sugar Land, TX

7d • $19 - $23 • Onsite

About The Position

Transdev in Rosenberg, Texas is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: This Position is NOT included in the Collective Bargaining Unit: Non-CBA Position: Competitive compensation package of minimum $ 18.50 – Maximum $23.00 per hour. Benefits include: Vacation: minimum of two (2) weeks /10 days paid Holidays: 8 days Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Requirements

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience of dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Nice To Haves

• Technical Degree preferred.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Benefits

• Competitive compensation package of minimum $ 18.50 – Maximum $23.00 per hour.
• Vacation: minimum of two (2) weeks /10 days paid
• Holidays: 8 days
• 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees