Dispatcher

CITY OF WINCHESTER OFFICE OF TREASURER•Winchester, KY

4d•Onsite

About The Position

CHARACTERISTICS OF CLASS: This is a mid-level position in specialized work receiving and dispatching messages in the Emergency Communications Center during an assigned shift. Work involves the responsibility of maintaining and operating the E911 Communications Center. Operating telephone and radio systems; Operating multiple computer systems. Work is performed within department regulations and is reviewed by superiors through observation and reports. EXAMPLES OF WORK: Receives complaints from general public and gives out information Monitors two-way radio, telephone and alarm systems. Dispatches emergency responders to calls for service. Must maintain certification on LINK/NCIC Operate Computer Aided Dispatch system (CAD) Operate LINK/NCIC terminals and other duties as required by LINK/NCIC Process citations, court paper work and assign case numbers. Must have thorough knowledge of City Streets, County Roads, Highway systems and geography of Winchester, Clark County and surrounding area. Must maintain good emotional, physical and mental health. Must take and maintain training. May perform TAC duties. Perform all duties as assigned by supervisor consistent with overall operation of the communication center. Must maintain Basic Telecommunicator Certification. Must work toward and obtain Intermediate Telecommunicator Certification.

Requirements

TRAINING AND EXPERIEINCE: Graduation from high school or G.E.D.
Must have Basic Telecommunicator Certification
SPECIAL KNOWLEDGE, SKILLS AND ABILITIES: Ability to learn the geography of Winchester, Clark County and surrounding areas.
Ability to learn police, fire and EMS operations and organization
Ability to act calmly with accuracy in emergency situations
Ability to speak clearly and concisely
Ability to operate multiple computer systems
Ability to multi-task
Ability to establish and maintain effective working relationships with the public and other employees
Ability to maintain annual in-service certifications
Ability to obtain Intermediate Telecommunicator Certification.

Responsibilities

Receives complaints from general public and gives out information
Monitors two-way radio, telephone and alarm systems.
Dispatches emergency responders to calls for service.
Must maintain certification on LINK/NCIC
Operate Computer Aided Dispatch system (CAD)
Operate LINK/NCIC terminals and other duties as required by LINK/NCIC
Process citations, court paper work and assign case numbers.
Must have thorough knowledge of City Streets, County Roads, Highway systems and geography of Winchester, Clark County and surrounding area.
Must maintain good emotional, physical and mental health.
Must take and maintain training.
May perform TAC duties.
Perform all duties as assigned by supervisor consistent with overall operation of the communication center.
Must maintain Basic Telecommunicator Certification.
Must work toward and obtain Intermediate Telecommunicator Certification.