Dispatcher

Apex Pros Plumbing, Electrical, Heating and Air•Dublin, OH

11h•Onsite

About The Position

Apex Pros is a fast-growing residential plumbing, HVAC and Electrical company based in Dublin, Ohio. We pride ourselves on delivering outstanding customer service while creating long-term growth opportunities for our team members. Our success is built on professionalism, teamwork, and a commitment to providing a true 5-Star customer experience. We are seeking a highly motivated and detail-oriented Dispatcher to join our Dublin office. This role plays a critical part in delivering an exceptional customer experience by ensuring the right professional is sent to the right customer at the right time. The Dispatcher serves as the primary point of contact for customers from dispatch notification through job completion while managing the daily schedules of our field professionals.

Requirements

High school diploma or equivalent required
Must pass drug screening and background check
Minimum of one year of dispatch experience in plumbing, HVAC, electrical, or other service-based industries preferred
Dispatch experience in local trucking or logistics will be considered if locally focused
Excellent phone-based customer service skills
Experience with ServiceTitan preferred but not required
Proficiency with Microsoft Office strongly preferred
Familiarity with Google Workspace (Gmail, Calendar, etc.) strongly preferred
Ability to manage multiple tasks and a fast-paced, changing workload
Strong interpersonal skills with the ability to connect in person and across phone, email, and digital communication

Nice To Haves

Experience with ServiceTitan preferred but not required
Proficiency with Microsoft Office strongly preferred
Familiarity with Google Workspace (Gmail, Calendar, etc.) strongly preferred

Responsibilities

Create a 5-Star customer experience through clear, professional, and timely communication
Manage and optimize daily schedules for field professionals
Serve as the primary customer contact from dispatch through job completion
Handle appointment confirmations, rescheduling, and customer updates
Assist with inbound customer service calls as needed
Resolve customer concerns promptly and professionally
Perform customer follow-ups after completed appointments
Follow up on unsold estimates
Support office operations as needed to ensure smooth daily workflow