Dispatcher - Roper Hospital
About The Position
A reliable Dispatcher who will be responsible to coordinating resources, personnel, and information to ensure efficient and effective operations. They receive and process calls, dispatch appropriate personnel (like service technicians), and relay critical information to those in the field. Dispatchers must possess strong communication and problem-solving skills, the ability to prioritize tasks, and remain calm under pressure. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Requirements
- High school diploma or equivalent required.
- Ability to verbally communicate in a clear, understandable manner.
- Active listener with excellent communication skills
- Knowledge of procedures and guideline for emergency situations
Nice To Haves
- Basic BLS instructor certification a plus.
Responsibilities
- Requires the ability to use office equipment, Microsoft Office, copier, telephone, and excellent verbal communication skills.
- Enter data in computer system and maintain logs and records of calls, activities and other information.
- Provide accurate information and assistance to callers, service technicians, supervisors and manager.
- Follow established guidelines or use best judgment, addressing unexpected situations, resolving conflicts, and finding solutions to ensure smooth operations.
- Maintaining composure and focus in stressful situations.
- Evaluate each call to determine the appropriate level of response needed and prioritize based on the severity of the situation.
- Handling multiple tasks simultaneously, prioritizing calls, and managing various responsibilities.
- Keeping accurate logs of calls, dispatches, and other relevant information
- Building rapport with other team members.
Benefits
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, and short- and long-term disability
- Tuition assistance, professional development and continuing education support
- Benefits may vary based on the market and employment status.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
