Dispatcher

Harris Heating, Plumbing, Air & Electric•Salem, NJ

13d•$19•Onsite

About The Position

Harris Heating, Plumbing, Air & Electric has an immediate need for an enthusiastic, self-motivated Dispatcher . Successful candidates are organized, able to perform in a fast-paced environment, and able to efficiently multi-task. This is a full-time, non-exempt level position, reporting to the Dispatch Manager.

Requirements

Must possess a high energy, strong desire to achieve top results with a charismatic, positive "can-do" attitude over the phone and in person
Proactively gain and maintain a full understanding of our portfolio of products and services
Effectively summarize and relay information
Achieve productivity standards and goals set by the company while maintaining high quality
Work well independently within guidelines and complete work without requiring follow up
Must have the ability to analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is sent
Must effectively handle multiple tasks at the same time, while being consistently interrupted by phone calls, emails, and competing priorities
Enthusiastically communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance
Manage a geographical territory, producing the best outcomes possible from appointments within the assigned territory
Understand and communicate expectations, following and firmly executing processes even if challenged by a technician or peer
Detail-oriented, closely monitoring and identifying incorrect work-orders, correcting mistakes and resolving with managers as necessary
Must possess a can-do, fearless mentality, consistently alerting managers as processes or expectations fail to be met
Dedication to providing superior customer service

Nice To Haves

SERVICE TITAN EXPERIENCE A PLUS!!

Responsibilities

Must possess a high energy, strong desire to achieve top results with a charismatic, positive "can-do" attitude over the phone and in person
Proactively gain and maintain a full understanding of our portfolio of products and services
Effectively summarize and relay information
Achieve productivity standards and goals set by the company while maintaining high quality
Work well independently within guidelines and complete work without requiring follow up
Must have the ability to analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is sent
Must effectively handle multiple tasks at the same time, while being consistently interrupted by phone calls, emails, and competing priorities
Enthusiastically communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance
Manage a geographical territory, producing the best outcomes possible from appointments within the assigned territory
Understand and communicate expectations, following and firmly executing processes even if challenged by a technician or peer
Detail-oriented, closely monitoring and identifying incorrect work-orders, correcting mistakes and resolving with managers as necessary
Must possess a can-do, fearless mentality, consistently alerting managers as processes or expectations fail to be met
Dedication to providing superior customer service