Dispatch

Beacon Mobility•Minneapolis, MN

1d•Onsite

About The Position

Transit Team was voted Best Company to Work For by U.S. News 2025–2026! We are committed to creating a workplace where employees thrive and make a meaningful impact in the community. As a Dispatcher, you will play a crucial role in ensuring the efficient and effective operation of the Metro Mobility West Zone Contracted Services. Your primary responsibility will be to coordinate transportation services for individuals with disabilities, ensuring they receive safe and reliable transportation to their destinations. You will be the main point of contact for drivers, providing essential communication support and ensuring the smooth execution of daily operations. As a leader and communicator with our frontline staff, it is important that you embody our core values: We Care, We Do The Right Thing, We Collaborate, and We Have Fun. Transit Team is the largest paratransit provider in the state of Minnesota, providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area for more than 65 years. Beacon Mobility is a family of transportation companies across 25 states, providing Mobility Without Limits, focusing on helping people live, learn, and achieve every day.

Requirements

Strong communication and problem-solving skills
Ability to multitask and work in a fast-paced environment
Basic computer skills
Ability to pass background check and drug screening

Nice To Haves

Previous dispatch or transportation experience preferred

Responsibilities

Effectively route client trips
Apply basic computing knowledge
Communicate with drivers to ensure their daily success
Speak with supervisors or customers to resolve problems
Manage critical incidents and service disruptions
Monitor and manage KPIs, including on-board time, on-time percentage, and appointment times
Ensure routes are optimized for best performance