Dispatcher (Dallas/Fort Worth)

Boyd Group Services•Fort Worth, TX

About The Position

SUMMARY: The Dispatcher position provides effective leadership, direction and motivation for all technician staff in order to insure that all customer vehicles repairs are scheduled in a timely manner according to Company standards. In addition, this position is also responsible for sourcing, ordering, receiving, and delivering parts to technicians in an accurate and timely manner. Inventory must be maintained and returns properly processed on a timely basis. MANAGEMENT Educate, train and maintain compliance with company standards. Take the necessary actions to meet daily/weekly/monthly goals and objectives. Effectively communicate to all subordinates. Provide daily supervision and direction to all technician production staff. Initiate or suggest plans to motivate technicians to achieve work goals. Monitor the individual performance of the technician production staff on a regular basis. Fax, telephone or otherwise contact vendors to order parts and document conversations in management system. Compare invoices against requisitions to verify quality and quantity of merchandise. Follow up on parts back orders and document actions in management system. Coordinate returns and credits of parts and insure they are picked up daily. Provide the A/P Dept. with the POP invoices for appropriate purchases. Return and reorder damaged or defective parts. Contact vendors for credits and process appropriately. Notify CSRs and team when parts are on back order status. Effectively notate work order. WOW EVERY CUSTOMER Ensure a friendly and helpful demeanor when interacting with customers, both internal and external. Make an extra effort to ensure the accuracy of all parts orders to minimize any potential disruptions to the repair process. Serve as a role model to all employees by maintaining a “WOW Every Customer” mindset COMPANY EXPECTATIONS Comply with all company policies and procedures as outlined in the employee handbook. Maintain a good rapport with all supervisors and co‐workers. Take responsibility in your area of employment with Glass America for reporting, making recommendations and correcting adverse to the Company’s best interest. PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS Place corresponding letter next to each category. “C” Constantly (6-8 hrs/day) “F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day) or NA if not applicable. NA Climbing NA Stooping NA Kneeling NA Crouching NA Crawling NA Reaching NA Standing C Sitting NA Walking NA Grasping C Repetitive Motion C Keyboarding NA Pulling NA Lifting NA Pushing NA Up to 25 lbs. NA Up to 25 lbs. NA Up to 25 lbs. NA 26-50 lbs. NA 26-50 lbs. NA 26-50 lbs. NA Over 50 lbs. NA Over 50 lbs. NA Over 50 lbs. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Glass America reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. What Glass America offers you: Full Time (30 or more hours per week) employees enjoy 80 hours of paid time off annually. 80 hours paid parental leave. 6 paid holidays annually. Medical, Prescription Drug, Dental & Vision Insurance. 401(k) Retirement Plan with Company Match. Employer Paid Short-Term Disability & Life Insurance. Additional Voluntary Life Insurance. Free prescription or non prescription safety glasses each year. AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Details: . At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Responsibilities

Provide effective leadership, direction and motivation for all technician staff
Insure that all customer vehicles repairs are scheduled in a timely manner according to Company standards
Sourcing, ordering, receiving, and delivering parts to technicians in an accurate and timely manner
Maintain inventory and returns properly processed on a timely basis
Educate, train and maintain compliance with company standards
Take the necessary actions to meet daily/weekly/monthly goals and objectives
Effectively communicate to all subordinates
Provide daily supervision and direction to all technician production staff
Initiate or suggest plans to motivate technicians to achieve work goals
Monitor the individual performance of the technician production staff on a regular basis
Fax, telephone or otherwise contact vendors to order parts and document conversations in management system
Compare invoices against requisitions to verify quality and quantity of merchandise
Follow up on parts back orders and document actions in management system
Coordinate returns and credits of parts and insure they are picked up daily
Provide the A/P Dept. with the POP invoices for appropriate purchases
Return and reorder damaged or defective parts
Contact vendors for credits and process appropriately
Notify CSRs and team when parts are on back order status
Effectively notate work order
Ensure a friendly and helpful demeanor when interacting with customers, both internal and external
Make an extra effort to ensure the accuracy of all parts orders to minimize any potential disruptions to the repair process
Serve as a role model to all employees by maintaining a “WOW Every Customer” mindset
Comply with all company policies and procedures as outlined in the employee handbook
Maintain a good rapport with all supervisors and co‐workers
Take responsibility in your area of employment with Glass America for reporting, making recommendations and correcting adverse to the Company’s best interest