Dispatcher

M HOLDING CO•Phoenix, AZ

51d•Onsite

About The Position

M HOLDING has been an established Company since 1956. M HOLDING has maintained its number one market share in Arizona, ranking in the top 20 in the U.S. and the top 50 in the world. We provide sales, leasing, service, parts, and riggings for cranes, concrete pumps, and other heavy equipment throughout Arizona, California, Guam, Nevada, New Mexico, and Utah. Not only has the Mardian family been in this business for three generations, but the personnel here have more combined experience than ANY other crane or concrete pump company in the Southwest! Our Corporate Office is located in the heart of Phoenix, Arizona. This position is responsible for scheduling jobs, equipment, and operators and for complying with all DOT regulations. Confidently communicate with customers to fulfill their requests.

Requirements

High School diploma (or GED) plus any combination of education and experience that would provide the required skill and knowledge for successful performance of this position.
2 years of experience.
Excellent organization, communication, follow-through, and execution skills.
Confidence in working closely with management.
High level of accountability, discipline, and attention to detail.
Ability to work well with a team.
Ability to follow company policies and procedures.
Experience with MS Office products and database systems.
Ability to manage his/her own workload.
Must possess strong communication skills.
Must have a positive attitude and excellent customer service skills.
Clean driving record.
Willingness to take a drug and alcohol test as well as a background check.
Knowledge of industry, must be able to use consistent exercise of discretion and judgement
Proper use of grammar, punctuation, and spelling
Basic mathematics
Legal and proper telephone etiquette and techniques
Standard office software applications
Standard office equipment
Application of data processing in the maintenance of records and reports
Computer skills and familiarity with Microsoft Office (Excel, Word, Outlook, and Access) tools is essential
Knowledge of how to communicate clearly and concisely, both verbally and in writing.
Work intellectually in character in order to exercise independent decision making
Accurately and timely keep up with “to-dos”
Perform research and report results
Read and apply rules, regulations, and proofread material, and make necessary corrections
Work cooperatively and effectively with Management, staff, and the public
Demonstrate organizational skills and ability to prioritize work.

Responsibilities

Coordinate and ensure the timely and accurate dispatch of rental equipment.
Receive and process customer/salesman orders
Answer incoming phone calls professionally and courteously.
Review, approve, and process daily operator payroll, documenting errors and inconsistencies.
Daily matching of orders with completed work tickets.
Ensure customers sign all work tickets.
Calculate work tickets, verifying quoted pricing.
Responsible for payroll process to include creating all jobs, all payroll & credit card transactions.
Post the daily schedule.
Prepare and research credit memos for approval by the manager.
Assign specific equipment and operators to orders and create schedules (both daily and long-term).
Follow sales commissions program (proper coding for customers and territories).
Maintain asset inventory and location status.
Daily review of submitted quotes.
Notify manager and Safety Committee of all reported incidents and ensure incident reports and drug/alcohol testing are completed.
Verify maintenance request and send to the maintenance department
Maintain operators’ hours of driving and work to follow DOT compliance
Other duties as assigned.
Follow all DOT regulations.
Play an active role in the development of the safety culture, making safety a natural part of all work performed.
Follow all safety policies and procedures.
Identify and report safety concerns.
Safely perform assigned duties.