Dispatcher
About The Position
Dispatcher Overview: Looking to Trade Up? As a Dispatcher, you are in the most dynamic role within the industry. You are the heartbeat of the company and interact with all functions (call center, customers, technicians, and management) in support of your primary role: ensure calls are prioritized according to urgency and importance and the right technician is sent. You will also be the primary communication conduit and trusted advisor for technicians in the field - while they are responding to calls, you will provide updates on customers, service call requests, traffic, obstacles, and other requirements as necessary.
Requirements
- Ability to work 7 AM to 4PM Monday - Friday (both with an hour lunch break).
- Prior Dispatcher experience, preferably within the home-service industry (HVAC, Plumbing, Electric)
- Microsoft Office Suite experience required
- Strong communication skills - written & verbal
- Able to multi-task, work independently, & strong organizational skills
- Familiarity with greater Marrietta area
Responsibilities
- Assign service calls to technicians using sound judgment to make quick decisions based on job complexity, technician ability, and location
- Work closely with management to balance the workload for technicians
- Keep track of the technicians’ schedules and dynamically adjust as conditions change over the course of the day
- Interact with technicians regularly and act as a coach/cheerleader to keep them motivated
- Respond to special requests from customers related to jobs performed by a technician
- Follow up on all pending/recommended work
- Contact customers with parts pending and the status of parts
Benefits
- Robust benefits package – health, dental, vision insurance, 401k match, and more
- Paid Training, Paid Holidays, and PTO
- On-going training & development, & growth opportunities
- Work side-by-side with the BEST in the industry!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
