Dispatcher

MV Transportation•Grand Junction, CO

20h•Onsite

About The Position

MV Transportation is seeking a Dispatcher to direct the day-to-day route operations, reporting to Dispatch Supervisors. This role ensures compliance with client and company procedures, involves daily communication and interaction with drivers and clients, and organizes activities to assure safe, cost-effective, and on-time operating performance. The Dispatcher tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to Dispatch Supervisors or Dispatch Managers as appropriate.

Requirements

High School diploma or equivalent.
Experience with Trapeze software.
Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
Demonstrate a high customer service commitment.
Able to demonstrate professional phone manner.

Nice To Haves

One (1) year previous Dispatcher experience preferred.
Two (2) years of Customer Service experience is preferred.
Knowledge of the service area is a plus.

Responsibilities

Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
Monitors radio, telephones and on-road provision of service for quality.
Responsible for influencing positive employee morale and quality customer service.
Monitors and completes driver sign-in and sign-out daily.
May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
Monitors daily system performance.
Participates in analysis and review of operating performance.
Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
All other duties, as assigned.