Dispatcher 1
Schurz Communications•Sergeant Bluff, IA
•Onsite
About The Position
Long Lines Broadband has an immediate opening for a Dispatcher/Tier 2 Support. The primary purpose of this position is to manage service call requests, dispatch, schedule, and follow-up on work orders. The goal is to enhance efficiency by minimizing missed appointments and maximizing the productivity of Technical Field personnel.
Requirements
- High School Diploma or equivalent
- 1 year of prior customer service experience in cable, field or office environment
- Experience with CRTs, calculator, 10-key, telephone, and personal computer
- Ability to maintain records in a well-organized manner
- Good verbal, written and interpersonal communications
Nice To Haves
- Knowledge of cable industry or service industry is helpful
Responsibilities
- Under direct supervision, dispatches timely and efficient customer installation and trouble service assignments, using electronic dispatch equipment
- Responds to customer service requests by prioritizing and dispatching work orders to installation and/or service technicians
- Monitors technician’s work order status and adjusts throughout the day
- Monitor outages and system wide issues
- Maintains regular contact with technicians to provide support or adjust service levels based on customer calls
- Places outbound calls to customers both pre-and post-service
- Performs other duties as assigned
Benefits
- Group health & dental insurance
- 401(k) program with company match
- Generous PTO program
- Company wellness program
- Employer-paid short- and long-term disability
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
